Voice Systems and Accessories - Small Business

Saw this at a client site the other week and then just replicated the problem on our production UC540 in house.Shared lines revert back to "normal" in CCA. Last week I removed all the extension and phones from the system and set them up again using d...

Looking to see if anyone knows of a third party App.  That will allow for the B-ACD on UC560 to give Statistical reporting.  Looking to do reports on agents, how many calls to ACD., Dropped calls,  the typical Call center reporting options.

Hey everyone,Just upgraded to 2.2.2(1) .....Great new features available, thanks for that!I'm not sure if I'm missing this or not, but I have two lobby phones that I would like to restrict all long distance dialing. I put the phones into a basic priv...

Hey all, first time poster here, so hopefully this is in the right place!  I've recently come across the Cisco Configuration Assistant and have been trying to learn how to use it on my own to manage my company's dozen or so IP phone we use (mostly 79...

Hello,It is my understanding that the Linksys ATA PAP2T has been given an "End of Life" designation.  Currently I am using these in the development of a phone system. Though I am now going to be looking into the Cisco SPA112, I have a question regard...

Noob question. This is a feature that I hope exists, but have not been able to find anything about it.  My client would like the ability to transfer a call directly to an extensions voicemail.  Is this possible?  How is it done?1x     UC320w1x     SP...

I currently have a SPA8000 that I'm trying my hardest to get a Virtual PBX program called Axon, from NCH to work on. I have a VoiP provider that I'm using the SPA8000 for, and as long as I set up the ATA to Proxy to the VoiP provider, it works great....

Getting ready to deploy a UC320 and thought that the Pre-installation Workbook would be useful.  However, it's only available as a PDF document which would need to be printed and filled in by hand.  Any possibility this can be made available in a Wor...

We have a few deployments in the field that are complaining that when a second call comes in and the user is already engaged in another call, there is no alert tone either on the speaker or handset.  The only way the user knows there is another call ...

HelloI'm trying to setup a FTP to collect the CDR files from the UC560 and this is the error I'm GettingAny Help Please

So I have a cs50 wireless headset with lifter that I want to use with my spa508g Since I want to use the lifter to answer calls, I go from the handset out to the CS50 base and then from the CS50 base to the handset. Unfortunately, this adds a weird b...

I have a current customer that is looking to launch a cloud based service CRM based on the Caller ID number of the calling party. I have scoured around and I can not find anything that will fit the bill for this customer. Fonality calls it Web Launch...