Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

HiI am making a CCX install and i will like to have 2 service Q's. Q1 and Q2 8different agents). The Q1 has the trigger on it. If no Agents is taking the call after 90 sec i will like this call to be forwarded to Q2 on the Q2 Trigger or som other way...

knudsen-s by Level 1
  • 2 replies
  • 0 Helpful votes