Contact Center

Hi Pros,I've seen examples where an IVR scripts makes a http call and receives data back. However in my case, all I need to do is execute a URL (trigger an asp on a webserver), and then deliver the call. I've played around with the Create URL Docum...

Greetings all,We are currently replacing an Avaya system that allows the following:Users have a single line call center. They make calls from them as well as receive call center calls from themHere is the current script (only the pieces that a pertin...

We have IPCC 6.0 Enterprise Edition with CTIOS as cliet end software without any SR installed. But lot of times automatically after some time CTIOS client shows off line eventhough the client system in their in the network and working properly. But a...

Hi, There is a dedicated and isolated domain with two DC (also as DNS servers) created for IPCC 7.2.2 setup now the client wants to move this isolated domain created for IPCC servers to the existing corporate domain as child domain like corporate dom...

i have a request from one of my clients to do an holiday script, i have scripted something using xml files but it does not seem to work, i was wondering if anyone has done this and may be provide some pointers. thanks

Is there any solution for this task to migrate IPCC Enterprise 7.X from one windows domain to an other?

hello I need a tool IVR but i do not know anything. My issue is that a user to call to IVR imaginary in this moment and user type a case o digits to anything case this get a status the databse is postgrest . HOw can I to do it? How tools do am I need...

Hi All;How can I know the position of the call in the queue while the call is currently in the queue (at the ipivr)? And that is possible in the script or I have to go to the DB?Also, from where I can know the average call duration for the calls were...

hi alli have a query:can we install ipccx and cucm 6.1 on a single MCS-7825 box?thanx in advance....

Guys,We have a couple of users accessing the above report via their Cisco Agent Desktop application. They are choosing the reports TAB and then the Skill statistics report. One person can see calls in queue and oldest in queue and the other cannot. H...

Hi !have you tryied to make a HTML page send a "click to talk" then an IPCC agent start a call to the client automatically ?where can I findo information about how to do that ?I'd like to have an example.. Thanks.Andrei.