Contact Center

Hi,I have a (what I beleive to be) unique situation where I am needing a script to perform the following functions:1) upon call connect (to a "hotline" #), I need to collect the calling party digits (caller id).2) Ideally, this script should attempt ...

I am brainstorming a solution that would use IPCC as an auto dialer to send a text message to people listed in an LDAP directory.I have made dialers before but need to find a way to pull data from LDAP in either AD, or Apple Open Directory formats.Do...

We are runing a IPCC POC setup for one of our clientsI have a time of the day script which allows calls to be landed only to the agent between 8:00am to 20:00 hrs. But since some time back, this is not working properly. I checked on all the servers (...

Hi,Could some one please tell me where can i find some screen shots for the ICM scripts.RegardsArpit

Hi,in our setup, an agent initiates a call to CRS application on UCCX server. A CRS script then redirects this call to a customer selected from a database using Call Redirect step. Everything works fine, except the agent states, which are only Ready ...

Does anybody know if the IPCC/ICM connector for Siebel 8.0 is available ? If not,any idea when Cisco plans to release it ?

I am having trouble getting the priority user to front of the queue. I have 2 queues 1 standard user and 1 priority user but can't seem to figure out who to set the prority properly for that queue.

All, I am having what I think is a pretty simple problem, but im confused on what to do to fix it. Basically this is a fresh install of CVP and I am trying to add a VXML Gateway. When I try and add a VXML Gateway it adds fine then when I try and ...

Does anyone know of a software that will allow the agent to monitor more that one queue??Thanks

I'm about to start work on a spanish IVR. I'm going to use alot of my existing scripts, and I want to save alot of them for the spanish IVR. Is there anyway to save multiple scripts at the same time. I don't want to open every script I need and click...

Hi. I've a problem with playing prompts.When customer's dialing from tone ATS,everything is ok.He can hear all prompts from CRS script.But when you're calling from pulse ATS you cannot hear any prompt.Sometimes you can hear only parts of the first or...

Dear siri wanted to know that does vwic-2mft-g703 card support PRI? as i need to use frictional PRI. with my 2800 series routers. i just need to confirm that VWIC-2MFT-g703 support or not.thanks