Contact Center

Hi,I have a Outboudn Diler installed and every thing seems to be fine. The PG & Pim are active.I am building a query and tryign toe import the phone numbers in tot eh database. For some reason, it does not look like it is importing anything.Can some ...

With IPCC Express Standard 4.0(5) is there a way to force the Desktop agent to start in Stealth mode? I have seen posts to change this information in workflow on the Desktop Administrator, but I do not have the workflow option in IPCC Express Standa...

After installation IPCC worked fine but now when i open http://ip CM/appadmin the page cannot be displayed. Can i fix it or do i have to reinstalle IPCC. Can i reinstall IPCC over the existing installation without loss of settings?

Good day, we use camqry11 for monitoring outbound, and there are some fields that is needed to be explained. We interested in fields: ?Canceled? (The number of contacts in the half hour interval where the dialer canceled a ringing customer call) and ...

I've seen a couple co-workers download sample scripts off Cisco's web site, but can't seem to locate the URL. They tell me it's the script repository, but when I download that, I only get two .aef files. My specific purpose is to understand all the...

I have a menu step with max retires set as 2 and a GoTo step in the time out branch. After the first try the system plays "Are you Still there" before looping back to the start of the menu. how to do stop the system playing this promptthanks

I have been running some debug sessions in the CRS Editor. I have noticed that the Real Time reporting for engine tasks has my sessions listed, even though I let the script run to the end. Why would this occur? And how can I stop those tasks?

I am looking for a report which shows how many calls were answered by a live person before entering the queue. My call flow basically involves Unity answering the call, playing a brief message, then sending to the CTI RP for the IPCC script.Thanks

Whether use is possible Cisco Agent Desktop 4.5.7.4 (IPCC Express 3.5(3)) through Microsoft Terminal Services?

Hi,when purchasing CCM bundle we get IPCC express with it. i only need the part related to the Auto Attendant as the customer seeks to have his own script and prompts.my question is how can i manage not to install all the components of the IPCC (as i...

I am using Cisco CTI 7.0 toolkit, it doesnot contain VB6 Code for CTI Toolkit AgentDesktop, Kindly if anyone have the code plz email me at muhammad.asim@avanzasolutions.comThanks & Regards

Hello, I'm new to the scripting environment for IPCC Express and I'm trying to modify the sample icd.aef script to my customer's needs and I'm looking to leverage some functionality from the aa.aef script, particularly the menu functionality from the...

2 Things:1. I am working on creating a custom report out of two canned historical reports, has anyone done this? If so what were your steps to a successful custom report?2. I am looking for a doc or something that has all the fields and where (what t...

I have a number of scripts that are basically hunt groups.I'm using the Call Consult Transfer object to distribute an inbound call around a number of users. The problem I have is, if a member of the group sets the CWF All parameter then the script st...