In an IVR based campaign, when a call goes to Voice mail how can I play a different message. I am using the progreesive mode and selected the AMD option to go to Route Point. but now luck. Any input is appreciated.
How can I modify the installation to be able to be pushed through our software delivery tool (Altiris) to avoid giving our end-users elevated rights? I have been able to extract the data files and have tried to build an .ISS with the appropriate sett...
I'm using IPCX 4.5 premium and I want to know how can to make a log file in an eaf script. I want to append a line, contaning witch prompt the caller has listen before get connected to an agent.Thank !
Hi Forum;I might need to post my question in another way:Does ICM support call back in the following form:If caller was in queue, a script will ask him if he need to stay in queue or need the agent to call him back later, if he select to be called ba...
I want to revamp my Teams in CRS. I would like to consolidate and rename some of them and change a lot of members groups. Is there any reason I should be worried doing this? Will this effect anything else? i.e. CSQ's. I am doing this to reorganiz...
Hi,Understand that the ICM central controller (i.e. Call Router & Logger) has to be in the same time zone regardless of physical location. Is there a guideline for AWS/HDS, PG and CTIOS to be in the same time zone if the physical location is differe...
A customer had an Security Audit performed and one of the action items is a Default SNMP Community string on the IPCC server. Can this service be disabled or will changing the string effect anything?Thanks,Joe
Hi, I have agents not logging out some time after their shifts. When the next shift comes the new agents are not able to login as the previuos agents are not logged off. I understand that from Supervisor Desktop, I can logout an agent. But when tryin...
Hi, I am having a problem with a customer who has two IPIVRs and a primary and secondary AWHDS distributor. When the secondary distributor fails, the load balancing fails where every other call gets silence. I have looked at the config and cannot ...
Hi all,My dilemma: I need to move my Cisco_ICM OU to another Domain Controller server. The AD structure and the naming conventions in the new server is the same as the existing one.The question is: am I able to manually enter all the required info i...
Hi,I am looking for an example script of how to set up dial by name on IPCC Express 5.Note that we are not using any Unity Product, all has to be done using IPCC scripting.Thansk,Chuck
hi, I have ccm5.0 with ipcc express premium 4.5 I installed agents on my machine but now trying to log in it give error that id is not there. Checked id is there with correct password. RmJTAPI is member of CTI standard group. IPCC extension is define...
I am getting a message from CRS 4.5(2) that after going through the long wait for it to create the CTI ports I get this error: Could not create CTI ports and lines on the Callmanager. I can search for the CTI ports on the callmanager while I am wai...
