Contact Center

We are currently running CCM 4.1(2) and IPCC 6.0. Both use SQL Server 2000 SP3.We have a link to the HDS servers from another SQL Server which pulls things like the Termination Call Detail records every night. We are going to be upgrading that serv...

hidid any one deal with this package or order it previously, it is the CVP software with limited license for a lab or test environment and can be installed on vmwarei'm trying to get the correct part number for the CVP NFR package but i can't find th...

Hi guys,I am gonna deploy a parent child UCCE project with CVP. I know CVP only works on parent side. The question is; Can I use all CVP components which CVP Call Server, VXML Server and Reporting Server at parent side? I have read some parent child ...

Has anyone successfully upgraded CRS from 3.5(4) to 4.0(4)? Also, when the upgrade fails and you try again, the installer says that the profile you need to use is already in use and it forces you to create a new profile. This isn't good since that ...

I would like to add either a new Location or Call Center to be able to configure different parameters for each. I have not been able to figure out how to do this. Does anyone know how to do this or if it can be done at all?Thank you,Mark

Hi,I try to update our IPIVR for IPCC 7.2 and CM 4.2(3) therefore I need to go to CRA 3.5(4)sr2. Is this possible only with the patch ccrs-3-5-4-sr2.exe from the download file section?Or do I need to go with the original CDs for 3.5(4) and apply the ...

I only have one UCCX server and if it goes down, even for a maintenance restart, calls through the scripts fail with a fast busy. I configured a Line Group for the extensions of agents in our Support Center. Through the UCCX panel, I can only confi...

Can custom reports be created for historical reporting in IPCC Express 4.0(4)? If so, can someone point me in the right direction on how to do this?Thanks,Glenn

I have a customer that complains about the de-queued calls discrepancy on IPCC Express historical reports and supervisor desktop. Basically, the supervisor desktop reports de-queued calls, however the historical report shows it as 0. The scripts do n...

In UCCX 5.0 there are several Report Templates. One of the template ist the Traffic Analysis. But unfortunately I could not set up seom needed paramateres to this report. Is there a possibility (documentation, software etc.) to change these report te...

I have a sales rep who handles new creditcard applications. He needs to be able to manually record his conversations. How can I go about setting this up for him? We are using Cisco CallManager 4.1.3 and IPCC Premium 4.0.5.Thanks