Does anyone know how to automatically send a caller to a post call survey? I need to accomplish this, somehow, for a client. We are using IPCC 4.0(3) Enhanced.Any help is greatly appreciated.
Hi,Has anybody done any integration work with Cisco IPCC express and Siebel CRM. Any ideas how i should go about with the integration process. I understand that IPCC Enterprise fully supports the integration process with Siebel.
I'm creating some custom historical reports. I found links for the schema for 3.1 and for 4.01. Is there any documentationn for the 3.5 schema - or is the same as 3.1 or 4.0? Thanks.
I wanted to confirm that IPCC Standard, Enchanced & Premium all use the same software. The only difference is the license that you install on the server??
Hi, all.I have a site running IPCC Enterprise 6.0, recently I noticed some error messages appeared in the ctidriver process. Appreciate any comment and advice on this. See the following for the error messages:**** CRITICAL: MessageBuilder::GetInvokeI...
Hello,I have a doubt about the IP Phone Agent behavior during a failover event of an IPCCX 4 environment.Supposing to stop the CRS engine only without power off the active server, is the IPPA able to switch the controls to the standby CRS engine or I...
Hello,afer an upgrade from an IPCCX 3.5 to the 4.0.4 I started to experiencing an issue with the new Historical Reporting client. In the 3.5, the Hist Reporting client was scheduled to export and save some reports into a network path using a mapped d...
I have IPCC 3.5 and would like to off load the Historical reports. We have multiple people that want to run reports daily and I am afraid this will increase the CPU of the IPCC server. I would like to off load the database and have the Historical R...
Good day.I have two DAWS: Daws1 and Daws2 accordingly. Daws1 - primary, Daws2 - secordary.Both are HDS enabled.On Daws1 I have installed Webview service.What would happen if I will install Webview service on Daws2?Will Webview work as duplexed servic...
Is there a report that will show Agent calls, Inbound and Outbound, in a summary form? I have a manager that is trying to compare historical reports with the call log view in CAD. They do not match because the CSQ reports only show inbound calls to...
Hi,Is there a way to "tag" a call, so that if a specified DN calls in a CSQ, it can be the first call answered ? In other words, is there a way for a caller to bypass all the callers already in the queue ? I'm running IPCC express STD 3.5(3) with CCM...
CCM 4.2 & Cisco Application Administration - 3.5(3) System Park Feature problem:I'm told there are times when agent is in process of parking an IPCC call, and a new IPCC call immediately rings through causing the agent to not be able to see, on the...
I've installed a new IPCC Server eithout problem; using Control Center I can see all services running correctly, only the Cisco CRS Editor Service is stopped.How can I Start it ?
