Contact Center

I am trying to execute a Stored Procedure on a remote database server from a CRA script in the DB Read step using the following syntax:exec [SRWebServiceID.prcCiscoSaveMessage] $strMessageIDBut I get an error "java.lang.NullPointerException". I know...

HiI am trying to put together a budget for a small ipcc sytem for a I.T helpdesk enviroment. I am familiar with Callmanger but not IPCC. If i were to create a system for a IT helpdesk with 5 agents that could expand to 50 at a later date what hardwar...

Hi allI recorded some calls through Desktop Administrator, i converted it to .wav with Supervisor Desktop Client, but i can't hear anything, it looks like it was mute, like i recorded nothing, just silence!!! Any similar experience???Any help is very...

I need to modify some of the default reports in the historical reporting software. I need to create a report which lists out how many calls the call center gets per 30 min. The Traffic Analysis repot does almost what I need but it does not show it in...

Hi guys,3 questions:I downloaded and installed CRS 3.5(3) for use with TAPS. Just to clear up a bit of confusion, is CRS exactly the same thing as IP IVR, and/or IPCC Express?What is the difference between IPCC Express and IPCC? (Similar to CallManag...

IPCC Enterprise 6.0CCM 4.0I have one Agent who cant login, after typing Login/InstrumentID and Password the Desktop Application is grayed out. I did the following to resolve this issue:1- Login with other user Account on the same PC: it did work.2- ...

Hello,I had a system with 1 ccm publisher and 1 CRS 3.5 (on separate servers). I added 1 subscriber and I would like to set a backup cti manager in the CRS server configuration. Does Anybody know if this is possible and how??RegardsNicola Porcelli

I am trying to write a script that will prompt a caller for 3 digits. I then want to play a prompt for the corresponding digits that were entered. For example, our prompts are all 3 digits long. If the caller enters the digits "125" I want to p...

I would like to know what's the difference between returning a announcement node and label node in the ICM scripts. Since i can see we need to define a label (type=normal) for the announcement node.Besides, there is a type of label called busy but I ...

Hello,Our environment is IPCC Enterprise 7.0.I'm made some test with external system.I'm want to received parameters from the external system due SQL database.My questions:1. How can I get unique parameter from the external system (for DBLookup)?2. C...

I am looking for the Configuration Parameter to force agents to be logged out on a failure.Thanks

Dear Forum Friends and Senior Engineers. I would like to study for IPCC and take the exam shortly. Please let me know which are books should i read for IPCC and where can i get the books. Any link from cisco or book is recommended. please if any body...

Reporting system shows one contact on hold in queue for 55+ minutes. There are currently 2 agents available and the call is not being directed to any of the available agents.

I need to modify my holiday schedule today for a call center that is closing early. I tried this last week by adding a day into the holiday.xml file my IVR script is looking at and it did not take effect. Do I need to refresh the IVR script or some...