Has anyone come up with a solution for multilevel administration in IPCC? I have a client that wants a supervisor to be able change a resources skills but not the ability to shut the engine down, you get the idea.Thanks in advance.Craig Belcher
When a call comes in from an AT&T toll free number and goes into the IVR is the ANI lost on post route? When I run a query on Route Call Detail for Post Routed calls the ANI is always the DNIS/VDN that entered the IVR. Thanks for any thoughts....Scot...
My questions are as follows:I have a customer with IPCC Enterprise in a data center with CallManager 3.x and Unity 3.x. They're relocating their data center but keeping some resources at their existing data center. I know what is involved for CallM...
Hello,ICD dequeue step definition is "Removes a call from one specific Contact Service Queue or all CSQs"I'm not sure to fully understand the "removes a call" terms. What happens with the call? Is it terminated, does it follow the rest of the script ...
Would someone be willing to post a quick 'How To' or most used expression tests for RTTEST? Looking to learn more about expression testing through RTTEST.Thanks in advance for your time,JWD
I'd like to be able to modify the Calling party name / number before the call is passed to an agent, so that I can use TAPI on the agent desktop to perform different functions.exampleA caller presses 1 in an script and the CPN is changed to "New call...
Hi, I have a machine(Real-time distributor) which has AW and HDS installed. The ICM version is Cisco ICM 5.0 ServicePack 0+,0,0,09338 with no SR's. I installed third party tools ( JDK 1.3.1, New Atlanta ServletExec 4.1 and Jaguar CTS 4.1.1) whose ...
Customer is saying that he is having calls dropped while they are in queue when a second agent logs in to start taking calls. Environment is Call Manager 4.0(2a) and IPCC 3.5(1) on seperate servers. Customer usually has only one agent taking calls ...
Folks, Trying to install ICM 4.6.2. I keep getting an error that the sort order or character set is incorrect.I have installed SQL 7.0 server multiple times to correct the problem with the correct sort order (Binary), but, i am unable to find t...
Folks, I am in a test IPCC environment, i am unable to register the CTI route point to the ICM. I have created a route point and route ports associated them with jtapi user. On the ICM side under PG configuration i put the ip address of the ca...
I'm trying to configure a db lookup node in icm 4.6.2 it seems to be running correctly but in the script when the step is running, it return only the first of the 2 column of the db booth column are defined in ICM with configuration manager.
I've just obtained CEM 5.0 and installed in a test environment. I have a few questions1. Does the RootRule run all the time,and if i make my own rules, do i have to add them to the RootRule under a true or false leg?2. Microsoft Java Virtual Machine...
I have installed CRA 3.52 Standard along with sr1 on a functioning CallManager 4.12 server in my lab. I have a few issues. When the server reboots, the CallManager service will not start and event viewer says it is a logon failure. Yet I can start...
