Contact Center

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The Great Selenelion

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Hi All,   I am using an asr 1006 (RP2) as a cube router. I want to set up applications (for ccb) via dial-peers but dont think its fully supported (see below article... it's a bit vague though):

Hi everyone, I have to create campaign to IVR purpose. Scenario: Dialer call the customerCustomer may have hear the announcementThen customer must be connected directly to agent form skill group I made a script but it not works properly (attachment) ...

harageri1 by Level 1
  • 6 replies
  • 0 Helpful votes

We have developed a custom wrap-up gadget with a search bar. I want to hide or at least disable the default wrap-up gadget on Finesse layout.    From the first look, what I knew is, we cannot disable it as the wrap-up gadget is the part of the header...

Hi, I have the ASA 5555-X. I restart the asa, but when is booting, I get the error of is not detected boot image. I enter in rommon and start with other image and I view the space in disk and I get 0 bytes free. I try to restore a backup and do the c...

albertfle by Level 1
  • 0 replies
  • 0 Helpful votes

Resolved! Custom report

HelloI've created custom report using a parameter that i retrieve from the callvariable10, based on sql joins with contactcalldetail and agentconnectiondetail reportsthe issue is when the barge in option is used. the handled call is doubled.Could you...

I need the understanding of the OTHER_IN and AGENT_INSIDE call types, to handle those effectively. I have looked into the Cisco Finesse Web Service Guide but I haven't found sufficient information from there.In the case of consult call sometimes the ...

Hi, I have CUIC 11.5 and while supervisor try to generate report from CUIC it says "You do not have any reports/folders.Create reports/folders." What could be wrong here? supervisor is given privilege to reports.. Please help!! 

Sonam by Level 1
  • 4 replies
  • 0 Helpful votes

Per Guide: Cisco Unified Contact Center Express Design Guide, Release 10.6(1) - CAD - Cisco Finesse Desktop Mixed Mode Deployment…Cisco Finesse Migration The CAD to Finesse Migration utility automates the migration of some Cisco Agent Desktop (CAD) ...

jarosenf by Cisco Employee
  • 8 replies
  • 0 Helpful votes
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