Hello all, we worked with Cisco to get this change request added which is marked as an enhancement request. In a nutshell it is to update the available drivers in UCCX for making Datasource Connections for integrations to use a native Microsoft Driv...
Forum Posts
Hello, Looking for some help on parsing a string in webex contact center flow designer. I have a string variable that looks something like this.. xxxxxxxxx;yyyyyyyyyy I'm trying to parse the string to just get the values prior to the ';' (so all the...
Hi Team im working on the UCCX script for Zipcode in US when the user going to IVR and press the ZIPCODE from where they from. when i define it with single zipcode it works but when im using a range for example for Texas 73301 to 88595. here is the x...
Dear All, Currently, we are running Cisco ECE 12.6.1 ES9 ET3 with on-prem email integration (Single Email Aliases). Now we are looking for the best practice and advice for the following requirement. We need to create another Email alias; the existing...
New install (Lab) of UCCX 15. Seeing two odd issues I cannot figure out: 1. When agent goes to log into Finesse, they get a pop up wanting them to choose a certificate to authenticate with. How do we disable this? We don't need one more thing to...
Hi, I have an issue with loading reports on cisco finesse desktop. I have an UCCX 12.5 upgraded from 11.6.2
Hi All , Need a help regarding one of the request in webex cc for a particular call flow with queue Q1 including teams T1,T2,T3 .business need to add team T4 to queue Q1 only during weekends (saturday,sunday) and remove for weekdays . Can this be ac...
In the event of a failure on the primary active side (Web1/DB1), the system should seamlessly switch over to the secondary side (Web2/DB2) without requiring manual intervention. Currently, the product design requires manual procedures to promote the ...
Dear team,We are facing issue intermittently raise with the ccx agents while they are logged in finesse , they lost the connection to the CCX server. This usually happened when they are exploring different applications like outlook and reverted back ...
I have read the documentation for Business Hours to create an Override. The documentation states, "Use an override to define exceptions to shifts or working hours, based on your business requirements. Associate an override to a working hours schedule...
Hi Team, we are having issue where some agents are facing RONA issue immediately after the call received or after making an outbound call .the disconnection time is in 1 second only .have verified the extension agent using and is same as configured i...
Hi, I have a customer with CUCM 14 and UCCX 12.5. THe CUCM cluster has a Publisher and two subscribers. The UCCX cluster has a Publisher and a Subscriber. The servers are hosted on UCS servers with local storage hosted at to different sites. The UCS ...
Does anyone know exactly new enhanced bridge transfer does that the old one did not do? The doco says:Bridge Transfer activity is now enhanced to dequeue the contact when sending a contact to a third party interactive voice response (IVR) or automati...
In the flow designer, screen pop action, no matter how I put the URL, the URL comes &is_dark_theme=FALSE at the end, I tried to limit the parameter to add "allowedParams": "q" in the layout file, but it's still coming. not sure what else I can do to ...
Hi All,any idea to this issue when the call is transferred from one script to another script -- after the secondary agent disconnects the call -- the call matches to the first routing script variables in the ICM survey app and routing to post call s...
