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Hello, Looking for some help on parsing a string in webex contact center flow designer.  I have a string variable that looks something like this.. xxxxxxxxx;yyyyyyyyyy I'm trying to parse the string to just get the values prior to the ';' (so all the...

rbroersma by Level 1
  • 39 Views
  • 0 replies
  • 0 Helpful votes

Hi Team im working on the UCCX script for Zipcode in US when the user going to IVR and press the ZIPCODE from where they from. when i define it with single zipcode it works but when im using a range for example for Texas 73301 to 88595. here is the x...

I have read the documentation for Business Hours to create an Override. The documentation states, "Use an override to define exceptions to shifts or working hours, based on your business requirements. Associate an override to a working hours schedule...

RL5901 by Level 1
  • 412 Views
  • 5 replies
  • 0 Helpful votes

Hi, I have a customer with CUCM 14 and UCCX 12.5. THe CUCM cluster has a Publisher and two subscribers. The UCCX cluster has a Publisher and a Subscriber. The servers are hosted on UCS servers with local storage hosted at to different sites. The UCS ...

Does anyone know exactly new enhanced bridge transfer does that the old one did not do? The doco says:Bridge Transfer activity is now enhanced to dequeue the contact when sending a contact to a third party interactive voice response (IVR) or automati...

Matt G6 by Level 1
  • 215 Views
  • 3 replies
  • 0 Helpful votes

Hi All,any idea to this issue when the call is transferred from one script to another script -- after the secondary agent disconnects the call -- the call matches  to the first routing script variables in the ICM survey app and routing to post call s...

kavle by Level 3
  • 486 Views
  • 6 replies
  • 0 Helpful votes