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Dear team,For CCX licenses , we are using prepurtual license mode and sync with the on-prem smart license server. Due to power issue the CCX has been rebooted and license enforcement mode alert has triggered as in the screen shoot attached.I tried to...

We use various Plantronics and Poly headsets in our environment.  We're about 30% cisco 7965's and 70% cisco 8851's.  We are going to purchase Cisco 9861's for a new site and we're looking for compatible list of headsets for these newer phones. I'm n...

Hello, Looking for some help on parsing a string in webex contact center flow designer.  I have a string variable that looks something like this.. xxxxxxxxx;yyyyyyyyyy I'm trying to parse the string to just get the values prior to the ';' (so all the...

rbroersma by Level 1
  • 211 Views
  • 3 replies
  • 0 Helpful votes

Hi Team im working on the UCCX script for Zipcode in US when the user going to IVR and press the ZIPCODE from where they from. when i define it with single zipcode it works but when im using a range for example for Texas 73301 to 88595. here is the x...

I have read the documentation for Business Hours to create an Override. The documentation states, "Use an override to define exceptions to shifts or working hours, based on your business requirements. Associate an override to a working hours schedule...

RL5901 by Level 1
  • 479 Views
  • 5 replies
  • 0 Helpful votes

Hi, I have a customer with CUCM 14 and UCCX 12.5. THe CUCM cluster has a Publisher and two subscribers. The UCCX cluster has a Publisher and a Subscriber. The servers are hosted on UCS servers with local storage hosted at to different sites. The UCS ...