Hi. We are running v12.6.2 in a duplex environment for more than 15+ months already... since a month ago the Authorization check for Smart Licensing for the CCE piece is failing.. the CVP Component is fine though. That is when checking through the SP...
Forum Posts
Hi We have upgraded some 12.5(1)SU3 UCCX systems to the newest ES07 due to the security CVE-2025-20354 (CVSS-score: 9.8). After this we have discovered that we can no longer upload UCCX wav files. We can download an existing file, upload it again, a...
Hi. We have PCCE 12.6.2... we have different flows where a call enters a PQ and depending on the caller selection while in queue the call is not terminated on an agent and after the proper flow is completed the call is release using the Release Step....
Last summer, we implemented Webex Contact Center and created two email assets for two teams. We also created email signature templates for both teams. Sometime this year, Cisco updated Engage, and the template suddenly had a grid appearance. The BU h...
Since CCX is all served from the same box, am I able to use relative URI's when requesting resources from the UCCX Admin API? Meaning - can I just do something like: fetch("/adminapi/csq/5023/schedules", { method: "POST", headers: { "Content...
Does CCX CUIC v15 really still only support SMTP on port 25 for emailing reports ??
Hi I have persistent user variables that are updated via an admin script. The admin script is set to refresh every 15 seconds. I can see the values update in real time in monitor mode on the admin script but when I check against the database the va...
I am currently integrating UCCE 10.5 with Splunk and want to prepare a good Use Case to demonstrate Splunk's feature to my management; however, I am getting short of ideas and want your suggestion for creating a use case. How can splunk help in impro...
Resolved! Device Not Accessible // Please Help
Hi Phone Pros, I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstat...
Hello Exports,I am able to login to CVP Informix Database and below is how it looks when I logged in .SELECT DATABASE >>Select a database with the Arrow Keys, or enter a name, then press Return.----------------------- @cvp ------------------- Press C...
Hello Experts, Please help us on the below scenario we are trying to add the JS function on the set value element , it seems something i have missed that, please correct me here, couldn't able to find right documentations for this expressionvar obj =...
I have had issues with my Editor on the customers environment (after Upgrade to SU3 ES7, live debug / server connection from the editor no longer worked), so i thought to use the editor on my device in offline mode to continue. But now im quite sho...
HiWe have UCCX aith 15 version and ran Agent detailed report in CUIC. In that I see 3 calls on outbound on IPCC. We chceked with the agent, whether he made any outgoing calls. But the user told he didnt make any outgoing calls. Why it shows call repo...
Hello,I have an issue with Calabrio recordings where one agent can only hear one side of audio conversation instead of both during playback. However, other agents can playback and hear both sides of the conservation. Anyone have this issue or can pro...
I am trying to understand the 'Calls Handled By Other' field in the CSQ Activity Report.I have two very simple IVR scripts that are almost identical. One has 10% of calls in 'Calls Handled By Other', the other IVR has less than 1%.The UCCX Reporting ...
