IP Telephony and Phones

I'm having to duplicate the incoming calls that's displayed in the Cisco Supervisor Desktop software. The fields in this display are StartTime, Direction, Answered, Calling Party, Called Party, and Call Duration.I know I can query (SQL) the AgentConn...

Good day Gurus - First I am newbie when it comes to SIP. So please be gentle!We are trying to implement a 3rd party appliance to provide failover for data connections. I am not interested in SIP due to the fact that we have backup PRI lines. This is ...

Hi,First of all, I am not sure whether it is the right forum or not. Please move if to the right forum,if needed.I want to setup a home lab for CCNA/CCNP Voice exam. I saw following configuration on web. I was wondering is it right setup? Could you p...

Hi,We have CUCM 8.0 cluster with Cisco H323 voice gateways.We want to integrate our Cisco IPT setup with customers remote Avaya PBX(Communication Manager 5.2.1 & CLAN for enabling IP) using H323 protocol.The integration will be through MPLS WAN circu...

CUCM version 8.6.2 Can someone tell me if importing call park ranges will cause the CTI service to restart. ThanksJP

Let's say "user license" (however that is defined).  If I understand correctly it is---Ver 7 = DLU'sVer 8 = UCLVer 9 = CUWLIs that correct?Also, with CUWL----in plain language how is "user" defined?  Is it a phone, an extension, a mailbox, or LDAP im...

Dear Expert,We have a Customer who is using CUCM 5.1.2 which Cisco does not support anymore. My customer logs in to CDR Analysis and Reporting monthly to retrieve call usage for every extension in the system. The customer goes to https://cucm/car and...

Hi,We have CUCM 8.0 cluster with Cisco H323 voice gateways. Our remote customer has Avaya PBX and has a MPLS WAN link to our network currently used for data transmission.I want to know if I can integrate(securely and without compromisiong on voice qu...

Hello. I have Cisco presence server with 8.6.5.10000-12 version. Now it has the next message:System was operating in Evaluation mode  and the license has now expired. Please upload the relevant license  file in order to allow the system to run in pro...

Hey all,Due to routing issues, that nobody wants to redesign, has anybody ever added two interfaces for cucm? I know during setup you can add one IP interface and you manage that through your browser (among other things), but are you able to add two?...

Can the Unity Connection System Maximum of 2GB be overridden in any way?  We have a client with several executives that wish to exceed this limit.Thanks,Brian