IP Telephony and Phones

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Guys I have a real silly question.. I have some inbound dialpeers from the telco and there are set as voip dialpeers however I can also set them as pots dial peers. I have been doing this along time but I amwondering when to use pots vs voip dial pee...

miket by Level 5
  • 496 Views
  • 4 replies
  • 0 Helpful votes

Hello,I would like to know if there is a way to force the use of the headset on Cisco 7960 phones. We have call center agents configured for auto answer with headset but the agents are simply deactivating the headset button and as a result the phon...

abendayan by Level 1
  • 761 Views
  • 1 replies
  • 0 Helpful votes

Hello .We are working on deploying some NICE voice recorder on our infrastrucure to record our IP telephony traffic . We actually use a fully routed network to go from one building to another .(3 buildings)Inside each building we r deploying a fully ...

sg_london by Level 1
  • 1149 Views
  • 3 replies
  • 0 Helpful votes

Hi ,I have two IP telephone cinfigured,one is Cisco 7960G and Cisco7970.Both are got registered with the cisco call manager.I am getting the dial tone,but I try calling one IP phone to another,I am getting busy tone.I am not able to communicate with ...

Lavanholy by Level 1
  • 578 Views
  • 8 replies
  • 0 Helpful votes

What is CCM Partition and where do we configure it?I understand that during installation CCM creates two partition one Active and other Inactive.This helps us to upgrade the CCM after installation and revert back to the old incase if there comes some...

Hi,I am having CCM 5.0(4). I am using CDR for reports. This is a new installation. I enabled the CDREnabled Falg as True. And also activated CAR Scheduler service in the CCM.When I am trying to take any report from CCM, I am getting error like "30061...

dumble4me by Level 1
  • 1255 Views
  • 3 replies
  • 0 Helpful votes