Other Collaboration Subjects

I am developing an application using TSP 4.0(0.18.02). The application controls multiple phones (7960). I am having difficulty in the conference area. Specifically when trying to release individual parties from the conference. If anyone has experie...

We have a new installation IP phone system, Call Manager version is 4.0(2). H.323 Voice Gateway with 1 PRI trunk. Somehow internal caller ID will be displayed on residential PSTN phone. Does anyone have suggestion?

Hi,Our customer experienced a FXO onhook/offhook issue on VG3725, it has 4 FXO interfaces and one T1/CAS. I tried to add the command of "supervisor disconnect anytone" on FXO voice port, and found the T1/CAS can not work properly. Is this command aff...

I'm developing a Prepaid Card script in TCL IVR, router Cisco 3600, AAA under OpenRadius. When I make a call to an wrong number ( match the dial plan but didn't exist ) I hear a pre-recorded message from the Telco and the script make accounting and ...

CCM 3.3(2)InterCluster trunk only works outbound if phones are registered with the Publisher. Inbound calls over the trunk work to phones registered to both the Publisher & the Subscriber.Is there a fix?

Hi ,I have the following requirment to integrate a PBX with a PSTN gateway router. There will be a ISDN PRI E1 connection from the service provider that will terminate on the 2821 router. Also there will be an E1 PRI integration with a NEC PBX also s...

Hi, In module 7914Is it possible to configure in same button: line monitor and if i press that button i call directory number that i am monitoring? if yes, how? How do i configure all 14 buttons to monitor other DN? I saw in this forum that i should:...

Is there a way for a trainer to listen in on an IPCC call without being made a supervisor? Management does not want this person to have the ability to monitor anyone other than the person they are training.CCM 4.0 and ICM 6.0

I have a current problem with MOH. I have 2 Mrgl's, one with MOH resources and the other with out. On some phones I assign the mrgl with no MOH resources configured I am still getting on hold music others I don't. There is no line configuration or...

I have two attendants set up using a pilot point with the 1st available member setting. I'd like to load balance the incoming calls between them. Since the last member of the hunt group is voice mail, I'm do not believe I can use the longest idle set...

Where or Does CCM track Changes that a user that has permissions to make changes to CCM thru the MLA Functional Groups. Is this just a text file on the server or does it keep it in SQL somewhere or does it keep it in the DC Directory if not tied int...

When registering hardware resoure(transcoder/confbridge), we confiugure the sccp local interface and enter the MAC address in the CCM.Question: 1. can I use loopback as sccp local address, does it have to be ethernet or fastethernet?2. If I have two ...

I have 3 1760 voice gateways and I want to know how many calls each one is handling. I have the feeling that 2 are used pretty consistently while one occasionally has to wake up and do some work. Is there monitoring I can do and can that be done at t...

CCM 4.02sr1a and Unified 4.4sr1.Is there anyway to transfer call to voice mail directly without ringing??Thanks