Other Collaboration Subjects

I have an odd issue that I cannot seem to figure out. When I run department bills, they are not including all the data for a specific day.I noticed that when I run a "CDR Search" within CAR, it allows me to specify the time along with the date for t...

I'm on CCM 3.3(2) and have 7910 phone load P004030300202. When I disconnect a working 7960 and connect a new 7912 I get the following error: Registration Rejected. I have Auto Registration setup and working. First phone I hook connect is a 7960 a...

Hi,My client wants me to verify existing DIDs that are/are not being used. Is there a way I can do a dump in SQL specific to verifying what is currently being used in CCM?Thanks

I need to change the parameter for call forwarding from 4 rings to 5 rings, but have not been able to find where I can change it. I am probably not using the right terminology. I need to change the number of rings a call has before going to voice m...

At the end of our opening greeting, after listing all the transfer options, we do a transfer to Operator. I'd like a brief delay so that the caller has a chance to respond to the "push 1 for this, 2 for that, ..." menu, but it transfers immediately...

If I have 99 licenses why would the report only show 58? Unity 3.1

I have Call Manager 3.3(2)spC and the Catalyst 4000 gatway blade running MGCP. If the switch/line card is relaoded the statement 'mgcp fax t38 inhibit' comes back and I have to manually set it to 'no' so my faxing works through the FXS ports on the ...

This may sound stupid, but I was trying to create a menu with TTY Angel. I thought it could be used to create call handler menus like "Welcome to Micro Networks, for tech support press 1" I tried entering that in the tool, and saving the wave file. ...

How can I find out which kind of SQL service packet has been applied on UNity server? I tried to find it from control panel, but nope. Thanks<br><br>

I'm evaluating CCM for 400 79XX devices initially with planned growth of another 100 79XX devices and 120 analog phones within 3-4 months of cutover. Total device weights for system after phase 1 & 2) will be apporximately 3500. Long range plans w...

Any easy way to disable agent desktop from automatically coming to the foreground when a new call comes in on ICD 3.0? I have looked through the workflow area of ICD and can only find things about enterprise data. Is this the same?