Hi Team: I´m running a discovery job, since yesterday, but today seeing the logs I guess that the job is stucket. I´m trying to scan two /13 networks, can anyone tell me how to check the job status and what can I do to finish the job or al least add ...
Forum Posts
Hi Team, Pls confirm if we use CSPC , can we get the End of Vulnerabilities & security support report ? Secondly Few device whom are showing covered under smartnet check but on portal still coming under uncovered. Could you pls justify the reason....
I am experiencing some inconsistency in the alerts on the SNTC portal. After some uploads, I see alerts regarding the asa5506s and 4331 routers regarding the atomic clock issue and after uploading a new one they disappear and then on the next upload ...
After my last lesson, and great help from Cisco Support, I now only used CLI to perform the upgrade. That seemed to go well. The issues I'm having are in IE supported GUI, I cannot access the upgrade tabs - Unable to get data from server for repor...
Resolved! Cannot assign CBR admin
Customer account (DA) is logged on CSAM and trying to add my account company as CBR admin, but cannot. The check box is not selectable.
Hello, I have a customer that the discovered data by CSPC is different of uploaded in SNTC. So, I hve a gap of Unified Communications in SNTC portal. How I correct this? Thanks!!! - Jonildo
Hi Team, I've a issue when I try associate customer CCO ID to new SNTC Portal. I input SN and contract number and as soon as show this message: "This contract is not active and not associated with yout Cisco account profile..." I just review con...
Hola, A la hora de instalar las OVA posterior a la versión 2.7 en VmWare, me arroja un error. He tenido que acudir a utilizar la versión 2.7 y actualizar a través del patch. Tienen información de porque sucede esto?
Hello, I have CSPC collector version 2.8 and it tries to auto-update to 2.8.0.1. It didn't complete the update and since then, I am unable to connect to the CSPC using SSH (admin). When I tried, the server just close the connection without any error ...
Hello, When I take the serial number of an equipment discovered by CSPC and put in the CCW I have the information that this equipment belongs to another client. What is the procedure for correcting this issue? Thanks!!! - Jonildo
Hi -- Customer is getting an error message i havent seen when trying to grant me access in CSAM. I can provide a screenshot in PM>
We have tried this in SNTC collector 2.7.3 and 2.8. Collector sees Cat9K switches, but when uploaded to Portal, they show up as unreachable. Have performed numerous discoveries and uploads. Even deleted entire inventory from Portal and uploaded again...
Resolved! Inventory showing duplicates
We have tried the below areas: What other action can be taken to remove duplicates from the inventory? In the services.cisco.com portal check ‘Application Settings’ à Report Preferences à Latest View In the CSPC GUI -> 'Settings' -> 'Discovery S...
I have upgraded y collector to v2.8.01 and when I run discovery scans using subnets, it runs through some of the IP's and then the logs stop. The scan job is still running but nothing new is in the logs so it looks like the job is stuck. How can I fi...
Team, My our customer cannot see their 4K's in the portal and when looking at their discovery job, they get the following error: "Not managed because the platform is not available in Include Platform definition" The customer even added a definition i...
