Hello good morning. I am installing a Cisco collector, but when trying to generate the certificate, the system gives me the following error. Entitlement file generation failed. Please try again. If the issue persists, find help in the community T...
Forum Posts
hi, i have upgraded quite a few of the CSPC data collectors to the 2.10 main stream.however, as these servers have been online for a while i was working on installing the patch towards 2.10.0.3 so i tried to login into the CLI, the admin account seem...
I am trying to register a Cisco account for SNTC services, but when I click on the registration button it tells me the following legend. Your user profile does not have a complete address. Update your Cisco account profile with the full address. Afte...
Hola, the client is having SNTC looping when they enter to the SNTC portal to generate the Token for the CSCP. between this page and what can be done in this case. Saludos, Gerardo Andree Mejía García.
'My reports' shows two reports pending now for the third day, over 48 hours now. Any idea how to have the SNTC portal to advance the tasks? br, mika
Resolved! Register page issue
Hi there, Our customer is facing an issue trying to do the registration. When he clicks on "Register Now -> Register", the next page shows a message saying "Your user profile does not have complete address. Please update with the complete address". B...
Hi, the Delta Report has not been working for at least 2 weeks. We have tried different browsers, cleared cache, private/incognito mode and multiple customers (we're a Cisco partner linked to several customers SNTC portal account). I've attached scre...
I got DA role of SNTC portal a few days ago and I'm not used to this portal so far. I'd like to give one of our coworkers to access the portal so that I watched how-to-video to assign role by myself. I've tried to do that by using SAMT but I got the...
Your user profile does not have complete address. Please update your Cisco Account profile with the complete address.After updating your Cisco Account profile , restart registration process by visiting the Smart Net Total Care registration page. ...
Hello Team, I’ve been encountering problems with the update to CSPC 2.11. I’m able to install the JeOS patch without any issues, but when I try to apply the SP patch, it starts successfully but near the end, I receive the following message: "Child pr...
Hi there, We need some help to assign a new DA. The original left the customer's company. Could someone help us, please? Regards
Hello,I am trying to import CSV file in SNTC, however I cannot import file and nothing happen when clicking import. Do you have any idea on this please?I followed the csv file format but still couldn't import.Thank you.
I upgraded my CSP from version 2.10 to 2.11 and not, it is not uploading anymore the Data collected. This is the error: Upload failed at 08/29/2024 21 00 34 BRT with the responseTailEndGateway_Connectivity_Exception_occuredCPExport_1724975004584 416 ...
Using Python and Postman to post a request to the XML API and getting the following response on both: Unable to connect to CSPC Server: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java....
Hello there, Our company is a distributor of Cisco and I'd like to know something related to open TAC Case with SNTC. I would be grateful if anybody answer these question below: 1. It is possible that Reseller can open the TAC case instead of their ...
