When I run reports or schedule out reports using the CSQ All-Fields Reports, the Abandonment Rate column seems to change the output.So if I run a report using <10 agents, the rate is fine. However if I pull for a team that's much larger, then it adds...
Forum Posts
Hi Everyone, I'm trying to register my Room Kit Mini but it doesn't connect to Webex services when trying to activate the device after a factory reset. The device is running version ce 9.9.2 f2110f7eda7 2019-12-17. It stays stuck on activating after...
Hi all, I know that VCS is already EOL but a customer of mine is still running a VCS and VCS Expressway as part of his on prem video infrastructure. The VCS expressway is at firmware 14.0.6 and customer wants to upgrade it to 14.3.x since some vulner...
Hi fellows.We have a "Cisco Codec Pro" and we are trying to connect it with "Inogeni 4kx-plus".From the bellow link we confirm that Codec Pro works with Native USB Inogeni OS 11.https://roomos.cisco.com/macros/USB%20Mode%20Version%202Codec Pro has Ro...
Is it possible to connect from my Cisco Meeting Web App to aliases/spaces which are not registered on a VCS-C but are remote and neighbored via a VCS-E?We can connect via CODEC to aliases/spaces which are registered with a VCS-E that is neighbored to...
I have been tasked with figuring out how to get One Button to Push work for Zoom meetings on a Cisco room kit. I initially set up the Zoom Connector with Calendar integration. I can see the Room Kit connected in the Zoom admin portal, but one button ...
I have a Cisco Room Kit Pro connected to a quad camera. The camera works and I have good video when in a video session. Trouble is, in the configuration fields of the codec it says there is no camera connected. Am I missing a step in configuration...
Issue to solve: Zoom API constantly changes the SIP number each time the unit disconnects and reconnects to the API. In order for the speed dial to work the unit MUST dial in using the assigned SIP address so it's recognized as a CRC license unit f...
Resolved! Macro Editor => Get Phonebook Entry
Hi,How can macro editor be used to retrieve a number of a phonebook entry (Maybe by xcommand SearchPhonebook)?I need to be able to get a number of a contact by it's "Name" and use to for calling.something like:function findNumber(cName) { xapi.comma...
Hi,We moved the TMS application from the old Windows Server ("MSTMS01P") to a new Windows Server ("MSTMS02P").The database was already located on an external SQL server.After the move, everything works fine except one "cosmetic" issue:The new TMS rep...
Users dont see content in room while sharing
Hello everyone,I apologize in advance if I am forgetting details, as this is my first post here in the community.We have a weird bug with the SpeakerTracker camera from Cisco.The camera that is supposed to film the speaker moves to the right position...
Hello everyone ,In cucm 12.0 we not able to ping www.cisco.com and tools.cisco.com to register smart license in cisco software portal.but 80 port not connecting to cisco site and some site 443 port connected cisco site we facing communication timeout...
From Cisco Meeting Server version 3.3, web app introduces the ability to schedule meetings in an existing space, or create a space for the meeting. The meetings can be individual meetings with a single occurrence or can be recurring meetings. This is...
Hello to everyone, I have CMS 3.8 and CMM 3.8. When i schedule a meeting in CMS via web app i can't see that meetings in CMM. I can see meetings only in case if they are active but scheduled meetings are not appearing as it was when i used TMS serve...
