Unified Communications Infrastructure

Hi,Is it possible to route a call to a range of agent peripheral ID's ?I wish to route a call to one of the agent having Peripheral Id between 131-100-0001 to 131-100-0100 , possible ? OR Can I route a call to a particular team.Thanks,Maneesh

Running 7.02, Created a CSV file in the format of the following which worked in my lab but didnt work on my clients.ALIAS REMOTE_ADDRESS 721361, 721361@ciscolab.com(Error) Record=0, Column=1, Fieldname=REMOTE_ADDRESS, Error=Invalid character(s) in st...

i have setup a CUPC/CUPS 7.0 in a lab environment, when i login to CUPC everything works great except presence. show server health shows presence: disconnecting (pending retry)any ideas please?

Dear Netpro Gurus,One of my customers have recently bought a new Cisco Unity Connection 8.0.  They are currently using Microsoft Outlook (with Microsoft Exchange) and they are currently setup with SMTP Smart Host so whenever they got a new Voicemail ...

Hi! I was told that Meetingplace express is being End Of Life, can you tell me if I can install the recommended Unified MeetingPlace for a new Call Manager Express 8.0install? If so, can use a use a MC7825 server and licenses but what licenses?!?! I'...

Is there any way to control the prompt on AIM cards? I have a command reference for 3.0 and above, but the normal config commands like "prompt ..." don't exist. The problem this device presents is that it does not output a clean text-based prompt, su...

Hi,The release notes don't seem to cover my scenario fully but we have the following situation.  We have an existing Unity 5.0 UM installation homed to a Exchagne 2003 partner server.   They are part of a Global domain where the Exchange servers in a...

Documentation statres that client chats are stored locally. I cannot find the client chat logs so they can be located. whats the path to the clients chat history file?

Issue, my provider will only allow calls out that are within our DiD range. Users would like calls that are forwarded to have the callerID of the calling party when they recieve the forwarded call.System Infomation: CCM 6.1.4.2190-3, MGCP, PRII have ...

I have installed IPCCX 7.0 .After installation while tried to browse the aapadmin page getting error message "Page Cannot be displayed"

Hi All,I am facing currently a problem with sharing a voice mail.Here is the current scenario:We have several agents working in a call center and they all have the voice mail profile set to the same.On the Cisco Unity there is an extension, e.g. 1951...

I have setup an ephone hunt group in CME 7.x where these five extension  numbers if busy/NA forwards calls to another number which then forwards  to a company wide Hunt group (some 19 extensions in there) which has  final number as Voicemail Pilot 80...