Hello community, We are trying to deploy on a client a Cisco Telephony system with Cisco UCM and Cisco Unity. We have to create an Auto Attendant with Cisco Unity. We know how to do, you should create the handler and then go to caller input and map k...
HiI have a question, when you migrate from version 11 to 12.5 (smart license), do we need to buy new licenses for the version 12? or the TAC can migrate the license 11 to 12 with the Software support ?or maybe we have to buy some upgrade license ver...
Hi, Has anyone find a way to customize the login page which which pops up when Webex APP or Jabber try to login to the phone service? I would like to change the Logo or that page and change the page title from "Account Login" to "Phone service Accoun...
Hi, Just to confirm, do we need an export license on our smart account if we want to enable Mixed-Mode CUCM environment?or the tick is available "Allow export-controlled functionality on the products registered with this token" when requesting the to...
CUC call tranfer to external number not showing real calling party number instead showing the CUCM external number.scenario is like this. if an external party (023434343) calling to office it receive greeting message to press 1 for to reach branch of...
Hello everyoneI need to upgrade Cisco CMS from version 2.8 to 3.0, I need to know if I have to upgrade it to 2.9 and then 3 or can I upgrade it directly to 3.0. And secondly I a bit new to collaboration world so if any of you can share steps to upgra...
Hello, Could someone please tell me what the "device registration" add-on selectable in the CCW refers to when I configure the options for the A-WORK-3 product? Do I have to add 1 "device registration" license for each phone that I intend to put in o...
Team, Due to language issues in China region , I need some clarification for new Cisco Telephony on prem setup in China. Can we route calls to PSTN from centralized location or we need to deploy router at each location to avoid toll fraud.
Hello, Currently when our reception is on a call, it goes straight to voicemail. Is there anyway to have our phone tree kick in when the reception is on a call? Currently forwarding to 111 brings us to the phone tree.Thanks!
Out of nowhere a user just stopped having access to their voicemail, they have had the same pin for 5 years, and even after changing it from the Unity server, it's still rejecting it. Every other user is able to access their voicemail even if I chang...
Hi Gents,I have a setup of CUCM---SIP Trunk--->CUBE(ISR4331)---SIP Link--->SIP Provider.provider asks to change the Min-se and and session expiry to the following values: min-se 90 session-expires 300, so I applied sip profiles to tune these values t...
Got an odd issue. We have an FXS card with our fax number of 0267. When we call the number, it will go to a general greeting. I don't know why the line is being forwarded to the general voice greeting. We haven't messed with any settings on the FXS b...
