Unified Communications Infrastructure

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I'm trying to figure out how to do this.  I have it working where it goes to the receptionist, and if she's busy, forwards to person 2, and then to voicemail, but it goes to person 2's voicemail if she doesn't answer; instead, I want it to go to the ...

We're running Unity Connection 12.5.1.13900-35 and the customer has given us several hundred "Zero-Out's" to be added to voicemail and most of the new users coming up will be getting them as well.  This leads me to two questions... First, is there a ...