Unified Communications Infrastructure

I tried to accept calls over voip from CME without adding it as H323 Gateway,BUT made "Aceept unknown TCP connection" parameter in service parameters to true.But the call fails.Why?What is the purpose of this parameter.?

Hi,I have CUCM 6.0.1.3000-7 and registered two third party SIP device to the Server. While I am making the call between these two devices, the media (RTP) is flowing end to end, not through CUCM.I want to route all the media(RTP) through CUCM. How is...

I did a hardware replacement of a secondary Unity UM server and the customer is now saying they are having problems with Exchange message relaying within their Exchange cluster. Has anyone else had this issue?

Have a client running CCM Pub/Sub v3.3 on MCS 7835/7825servers with mirrored 36.4GB hdds, 1 GB Ram. Pre-sales support has indicated that these server are near EOL. Unity is on a 7815 tower server, also near EOL. Looking at new servers for each. Q...

Hello,How do I turn on backgroup music on Unity while the caller is waiting for the call to be picked up by the next available agent?For Example:A call comes in and hits the CallHander on Unity and the user picks her options based on selections given...

Hello,I have just started implementing call handlers in my Unity Connection system. I started with a basic auto attendant and now I am working on a menu-based system to route calls to the correct group of users.One thing I haven't been able to figur...

just a quick note to let folks know I'm going to be cycling back to the dedicated tools mode that I used to do a couple years ago. I've gotten many emails from folks asking where I've gone and why tools updates have been less frequent etc… Short v...

Hi all,I'm not having much joy with Presence 6 with CallManager 6.1 (the first time i've tried to build it!)I built Presence according to the documentation and looking in my CUPC client I can see that everything is connected - fantastic. I can contro...

Hi I have a Unity Connection 1.2 server and on a new server i installed Unity Connection 2.1 in the hope to use the migration tool to import users and VM's from 1.x to 2.x. However yesterday when i plugged the new server in and went online with it no...

Please let me know whether we need CCC 1.2(2)sr2 to have the interoperatability between CCC 1.2(2) and CCM 4.1(3).

Hello,Created new route point that will go in to our ccx 5.0. The new cti route point will not register. anyone, any thoughts? stare and compare of existing ones and all the same.Thank you in advance