Unified Communications Infrastructure

Hi everyone. Not sure if anyone experienced similar issue, but it becomes so frustrating and I am not sure where to look for help. So we are converting one of our analogue lines to IP phone. We are running ShoreTel here, so SIP profile has been creat...

Hi I am using 10.0 version of CUCM. I am facing this issue. I have an user who uses both cisco jabber and deskphone. The user is configured as call center agent. a. When I make a call and she answers the call through deskphone---> she can hear me and...

Hello, Webex is not recording audio while connected to room VCs (room kit mini, kit plus and codec pro).Recording works fine thru the tablet (MS surface Pro 7).webex meeting app: 41.8.6.10VCs software version: ce 9.15.0.11VCs are registered on CUCM 1...

I am using PRTG for monitoring but cant seem to find the SMNP OIDs for monitoring DSP usage. Does anyone have this info?

Is there a way to get a report of all numbers that have been redirected to the opening greeting in Unity Connection? Is it possible to run it for the last week or the last month?

Hello,we need to change the Cluster ID inside CUCM 12.5 SU1 of a 5 year old, productive Cluster. Does this change affect any other service than CDR and mails from RTMT ?

How to order Vmware license on the C220 M5 server.Please find attached BoQ

Hello,Using Cisco RTMT, I get at least one error a week for either SmartLicenseCommunicationError or SmartLicenceRenewAuthFailed (or both).  Every time I check after seeing these errors, I see that the license registration status is REGISTERED and th...

I recently updated the call park extension range.  However, users are still parking in the range that I removed.I am not aware of any service that would need to be restarted after making any call park changes.Why is this happening?

Hi, I have a remote CUCM Subscriber that can no longer see the Publisher after the company made a change to their WAN.  The company is not going to reconnect the WAN connectivity between the locations so the Sub will see the PUB again. Looking for id...

I’m trying to understand how these application dial plans work, We have jabber rolled out to most of our users and all the DN’s are pulled from AD.In AD we have the mobile number field with the number for example as 07973 123456, if a user searches f...