Unified Communications Infrastructure

I have a customer who wants to migrate from Nortel option 61 environment to Cisco. We plan on implementing CCM with Unity and and integrating CCM with Nortel via either QSIG or DMS100. The customer wants to migrate all voicemail users including the ...

Hi,Just wanted to verify this, as the Unity field notice on this isn't really clear. For 4.0(4), we would apply the Windows 2000 update from the Unity DST zip file and the tzupdate JRE update only right?This system has Exchange 2000 offbox , but in a...

I have a customer with an old Active Voice voicemail system and NEC PBX. They are looking to keep the some of the same functionality of the old Active Voice system for training and support reasons.One item is when a user dials their own extension fro...

I recently set up Live Record on our Unity and Call Manager and it works real well. The only thing I need to do is eliminate the beep tone when using Live Record. I have reviewed the app notes as well as the advanced tools area on Unity and the inf...

I've followed the Cisco documentation on configuring AC (my first time configuring). I can not see the CallManager users in the directory window (Call Control is "up" and I am "online"). Is there a setting that has to be checked on each user's accoun...

Hello,My customer doesn't like another manual intervention (i.e. select "1") before listening to new messages; he'd like to be presented with the new messages automatically. I'm wondering whether and how you can achieve this with Unity Connection 1.2...

Can Unity drill down in a voice message to see if there is any other message types? For example, if someone forwards you a voice message using Viewmail and includes text, then when the subscriber calls in to retrieve voicemail will Unity alert the s...

1. Is "Unity IP fax" and "T.37 Store-and-Forward" the same feature?2. Can these features be made to work with any mail system, for example since my Unity server is voicemail-only can I configure this feature to work with our corporate exchange server...

We are on Unity v4.0(5) and have two servers. One is licensed for Voicemail Only and the other is licensed for Unified Messaging. Unity Networking is configured and appears to be working, except...On our Unified Messaging Server, we have some users...

I am trying to confirm the following: Does every Domino server that has Unity subscribers HAVE to be on a local LAN as the Unity box or JUST the primary Domino server. I want to know if we can have domino Unity subscribers across a WAN.Thx,Oleh

Unity is dual integrated to a CME and Callmanager. I have setup a call handler that attempts to transfer to a subscriber's extension at XXXX (phone that is registered to CME). The transfer type is set to Supervise transfer, and "Ask Callers name" opt...

i'm having a problem getting unity connection to perform a supervised transfer. it is performing a release to switch even if i select supervised transfer.