Unified Communications Infrastructure

cisco IP Phone

Hello,i`m facing this days a huge problem with my cisco IP Phone 7914 when i transfer the communication for any staff, the communication will stopped, a second thing , if i have two communication in same time , i can`t transfer nor the first nor the ...

Resolved! Unity Voice Mail Port External Phone Number Mask

I have 10 vm ports reserved for outboud message notification. In CallManager for all 10 voice port configurations I have the external number mask set to a specific number (no wild cards). When Unity makes the outbound call the callerid shows as the...

Unity disconnecting callers / not saving new messages

Users are reporting that Unity is disconnecting them while listening to a new message. While checking their voice mail, they are interrupted and hung up during the playing back of the voice mails. The system is not keeping the message that was play...

Can you reverse port selection order (out) in Unity 4.0.1

I have a Unity UM 4.0.1 (TSP 7.0.4b) integrated with Nortel (4 ports) CallManager 3.3 (26 ports) and CME 3.2 (2 ports). We're trying to use as few ports as possible for the CME integration, as we have about 15 voicemail users on the CME integration,...

Unity Stand Alone VoiceMail

Hey guys, as obtuse as this questions seems, I have to ask it. Can Unity 4.0(5) be setup as a standalone VM server or are the Unified Messaging platforms truly only for that? Unified Messaging? I am in a small office and have been asked to load Unity...

Resolved! Public Distribution List Required CSV Fields

HiWhat are the required CSV fields below?FName, LName, HomeServer, Alias, Fax, Ext, Dept, and Domainas the help file doesn't seem to specify:http://www.ciscounitytools.com/HelpFiles/PDLB403/PublicDLBuilder.htmAlso, the home server is a E2003 bridgehe...

Upgrading From Exchange 2k To 2003 With Unity 4.04sr1

We currently have unity 4.04sr1 with off box exchange 2k as mailstore. We are going to be upgrading to exchange 2003.. Is there anything we need to do on the unity side of the house. Anything need to be loaded on that box as well? What about if th...

Holiday schedule

I know that you can configure multiple schedules, so that the open/closed prompts are at different times. This is fine for my users who are in the UK and US. However, will it ever be possible to have different "Holidays" assigned to the server, as th...

Resolved! ADSchema Update diff btwn 4.05 and 4.1

HiIf I already successfully updated ADSchema on 4.05 but plan to use Unity 4.1, do I have to do the ADSchema again?Thanks

no access to my CCM administration

Hi i find in my CCM (version 3.3) event viewer log file and especially in application log a lot of messages like the following message : Errors: kctiProviderOpenFailure : CTI application failed to open provider --> so no lines appear in my softphone ...

how forwarding calls between IP Phones

Hi, i have 2 IP Phones 7910 and 7912 which use the same direct line (exp: 021657689 )for calling and receiving calls but with different extension : 7910 --> extension= 796 7912 --> extension= 667 i want to configure receiving calls in first time in c...

Unity Dumpster

Can someone explain to me how/when messages are put into the Unity Dumpster folder? Is the Unity Dumpster folder ONLY a component of MSM?Two scenarios: 1. If the class of service of a subscriber is NOT set to move deleted items to the deleted items ...

Release to Switch vs. Supervised

I have the following scenario. Incoming calls hit an IVR Auto Attendant. One of the options is to enter an extension. The call is then redirected to the extension. Once that calls reaches the extensions voicemail, they can zero out. This sends t...

Problem CallForwarding to Unity

The problem is when we CallForward all calls ( CFwdALL ) on a particular IP Phone to Unity, outside calls doesn't hear the usual Unity greeting or basically it seems that it doesn't reach Unity as the outside caller hears an error message from the t...