Unified Communications Infrastructure

Hi I have cisco new c-series server (M220 M4S) and while upgrading firmware from 3.0(3a) to 3.0(3c),I m getting below error message “dropping to debug shell sh can't access tty”.So please can some help what would be cause and to fix the issue.After m...

I have a customer what would like to use an external audio source for music on hold.  They are in the process now of moving to 4300/4400 ISRs.  According to this link using the router to tie in an external music source is no longer supported.  Is the...

Hello,I have upgraded my UCCE platform from release 11.5 to 11.6I am facing an issue in the Finesse desktop when displaying live data reportsThe gadgets are displaying following message : Request to Server returned ForbiddenLive data datasource is ok...

We have a set of CUCM cluster (PUB and SUB) and a set of Unity Connection cluster (PUB and SUB) in same switching room. The system ran well for several years.  Last week there was voice choppy happened when user accessed the voice mail. The voice qua...

I have a callmanager 11.5 su1. I was wondering how do AD Hoc conference calls restrict outbound calls. I know there a system parameter to stop offnet calls. Does the confernce call concatenate the device and line CSS or just the device or just the li...

Hi, Blessed day!May we ask if the server PLM 10.0 supported other cluster server with CUCM 11.5? Thanks and regards,Ralph

I'm new to IP Communicator - using it with a Plantronics Voyager Pro headset, and Plantronics BT300 Bluetooth adapter.Plantronics Spokes software is installed, but "Maintain Headset to PC Link" is off.I'm trying to use Windows 7's feature in the Soun...

Hi all,   is there any way to change the dialing number when dialing a specific extension from a specific extension. For example: If I dial from 6800 to 7100 could i change the dialing number to 7050? This would only apply for this specific destinati...

Hi, I have created a new post from (from https://supportforums.cisco.com/t5/unified-communications/audiotext-manager-unable-to-play-record-greetings/m-p/3211671#M111342)   I was using ATM (I didn't remember the exact version) with W7 and worked great...

Upgraded to prime 3.1 from 3.0 now devices when added are disappearing with in 24 hours. Does anyone have any ideas?? I have rebuilt the database and it is still happening.