Unified Communications Infrastructure

I have a customer whose experiencing a problem with calls being dropped after an extended hold time. Customer will place calls and be put on hold, for 30min-1hr at times, then once the call is answered on the far end, the call will drop on my custome...

Customer has a Unity Connection 2.1 system connected via 3 PIMG units to a HICOM 300. The customer's auto attendant allows people to call in and if they know the party's extension, they can dial it directly. This transfers them over as desired.Cust...

Unity connectionTransfer

Looks like informacast is vulnerable:admin@singlewire:~$ uname  -aLinux singlewire 2.6.32-5-686 #1 SMP Sun Sep 23 09:49:36 UTC 2012 i686 GNU/Linuxadmin@singlewire:/$ bash --versionGNU bash, version 3.2.39(1)-release (i486-pc-linux-gnu)admin@singlewir...

Hi All,We have been testing the ViewMail 8.5.4.102 client with one of our users on a Windows 7 32bit with Office 2010 install. Every so often he will get a crash with the following debug information:---(Inner Exception)Date and Time:         8/22/201...

Hi there,My customer told me toady, When receptionist answered the call, then drag it over to the park area, it didn't show in park area, but she can see that call in screen of deskphone, anybody know reason? the platform is Cisco Unified Attendant C...

Hi,I would like to know if I change the IP Address of the Call Manager it will be causing my PLM change as well since it was tight together with my CM. In case PLM IP Address change, does the existing license affected as well? I need rehost all the l...

Hello All,I'm facing an issue related to Timezone here in Brazil, we reached the summer time today, now we need to update the time into every single phone connected to CM 8.6.I'm here to ask you guys to tell me the better way to do that.

I'm running Cisco Unified Real Time Monitoring Tool 8.92(002) on CUCM 8.6.2.22900-09Under Cisco Locations I have the ability to graph CallsInProgress.This works for Locations that have an audio bandwidth set to a kbps setting. But for locations that ...

Hi,After executing "Overflow calls by date" report shows "Failed to execute SQL Query" error. It´s been working but now it doesn´t. We´ve updated TSP plugin  from 9.1(2.3) to  from 9.1(2.4). I guess this isn´t related with the issue.OS:Windows Server...

Hi guys I need your help on this one please:We have MCS-7845-H2-CCX2 used for QM and we are using Calabrio for recording. Reciorded files are already being backed up by netbackup to network cluster but we still keep recorded files on the server as us...

Hi,I have Unity Connection 8.5CUCM 8.6.2 I have configured System Call Handler and during and there is no standard greeting configured, its transferring call to an extension, and its during supervise transfer.Once its doing the supervise transfer it ...