Unified Communications Infrastructure

System is up and running.  Single inbox works just fine with exchange.  SMTP smart host is configured.Unity Connection can ping the smart host.  Actually have tried two different smart hosts with the same results.User is configured for single inbox (...

Custom tabs seem to be gone in CUEAC.Directory tabs within CUEAC are limited to AD attributes which are rarely accurate.Users moving from free to the new are not happy with this.Moving forward with software but actually moving back in functionality f...

Hello guys,There is a need to change DNS settings as well as domain on a CUCM 8.6 cluster. As far as I understood, changing domain will lead to changing the ceritificate of the server, hence there will be a need to reinstall ITL certificates on phone...

Hi All, I am running CUC 9.1.2TT1.11900-2TT1 on BE6K. I want to intergrate with MS Exchange 2013 but currenct version is not supporting MS Exch2013. Please advice what version should i go to support MS Exchange.? Nahas

Hello,I need functionality of changing assigned/unassigned Skills via API UCCX  ?ThanksMartin

Hi everyone,I'm in the process of putting together a lab configuration and I need to know what is included in the following top level SKU:CM9.0-K9-LABI'm looking for a list of the components (i.e. CUCM, UnityConnect, etc...) as well as the number of ...

I have a client that upgraded from 7.5 to IPCC 8.0.3 and CAD 8.0.1 has resulted in loss of skillset stats being presented to IPPA agent phone display. They are receiving enterprise, but no skill set data. Regular CAD users work fine.Snippets:2011-02-...

Hi to all; I have found one solution for it that is cisco media sense which is expensive solution for our company because its just for few phones. Can you suggest me third party solution with cost effective. Thanks

Hi We tried to deploy one 9971 handset in current CUCM 7.1.5.10000-12 and CUPS  7.0.6.10000-17 for Click to Call but it did not work and we got error - Cannot connect to the phone system on MOC.We have went through all configuration wise in CUCM and ...

Would there be any problems in having a CUP server (IM & Presence) behind a NAT? A quick google indicates that XMPP isn't like SIP and is NAT friendly, but I wasn't sure if there are any gotchas. (The CUP server and it's CUCM partner are on the same ...

HiI have a customer that's is trialling this client with a view to rolling out 200 console clients.They've come across the following issues that I'm hoping someone can help with:- DND when turned on displays correctly on the IP phone, but does not lo...

Hello All, I have cisco MCS7835i3 with CUCM7.1 and two 72gb hard disks. Recently i am facing a issue LED's on hard drives are not blinking and CUCM gui is not accessible and all phone register to that cucm are down. Please help me in solving what sho...

We recently performed an upgrade from 8.03 to 8.6.2. Soon after, we ran into an issue where one of our sites was receiving inbound calls from the PSTN, but got a fast busy on all outbound PSTN calls. We performed a 'debug isdn q931' on the gateway an...