Unified Communications Infrastructure

We have a deployment of CUCI-Lync / Lync clinet installed on Windows 7 32 and 64 bit O/S.   We have received reports from a number of staff who report that when their laptops are restored from sleep mode the CUCi-Lync client crashes.    Lync Client 2...

I'm very unfamiliar with this technology, however, I've been put in charge of it.  We're using Cisco Unified CM Administration v6.1 and currently we're unable to make calls out to any 900 or 330 prefixes and I can't figure out why.  We've called our ...

Hello,Where on the Unity server is a user recording file saved.  For example the recording that I record that says please leave me a voicemail, where is that located on the unity server, I need to replace with another wav file.  We have Unity 7 that ...

Hi everybody, i have a problem with RTMT version 8.7 over CUCM 8.5.1.10000, when i try see the Critical Services of my cluster, i see a error "Exception in publish content", and it not show my service list, another functions of my RTMT have not any p...

In the coming months I hope to be upgrading from Exchange 2003 (sp2) to Exchange 2010 (sp3) running on Windows Server 2012.  I currently have Unity 8.0(3.1) running on Server 2003.  We hope to be upgrading to Exchange 2013 at the end of the year if t...

I have a Unity Connection 9.1 installed and a Unity Connection 9.1 SRSV installed.  They are both configured for the Branch and the Central UCNx tests ok but the branch still says "Central Server is down".  I looked at logs on the Central server and ...

I am working with a customer that is using the Viewmail pluggin for Outlook with their Unity Connection system. We are seeing the viewmail pluggin crash after a day or two once it is installed. We have tried removing the pluggin, repairing office, an...

When I try to open a script from home on my laptop (Win 7), I receive this error: The script is stored locally on my machine and I am connected via VPN to my work network.  The editor works fine at the office and I've even tried connecting via our pu...

In presence mode, the client cannot connect to the LDAP Servers.If I connect to the CUCM account directly from Jabber iPAD, I can successfully search corporate contact and show contact photo. This problem is only when using presence integration.On th...

How I can establish a trunk calls between main CallManager at HQ and several CallManagers at remotes? Shall I go with SIP or H323 trunk type, advise? Any special configuration required?Sent from Cisco Technical Support iPad App