Collaboration Applications

Problem no recording when agent using Jabber VPN Currently I'm facing issue where if CCX agent using VPN connection to office, recording is listed, but audio is silent. After deep troubleshooting by collecting several wiresharks and log, this is our ...

Hello, I have a customer with CUCM and Unity Connection 14.0 which is integrated with Microsoft Active Directory with the UserID mapped to sAMAccountName. The company has been bught by another company and all users are being migrated to the new compa...

has anyone ran into this issue? I had to roll the user back to 12.5.9. I deleted the roaming jabber folder in the app data folder. and tried to reinstall 14.1.3 still no luck. any feedback?

In my company, we have our own police force, and our own police dispatch office.We currently use CER (12.5) for the regular 911 calls.Is it possible to route our local police extension via CER as well? We're looking specifically to get the location d...

Hi community, I have a problem in my CUCM it sounds like it might have lost the sync.because the licenses where forwarded to the customer's smart account.  Should I deregister and reregister the SSM in CUCM License Management ? and how this action ca...

Hello,Could we create permanent user or can purchase CUCM for development purpose? because it is available only for 6 hours and sometimes not available due to lots of reservations so how can we proceed for this.Thankyou 

I have a requirement dial push button elevator emergency analog phone dial to Police Department. I am using VG310 and CUCM12.5; Analog lines are using as router pattern in cucm. When I press push button, I only get dial tone and does not dial to a nu...

Hello Cisco Community, At my company, help desk agents are given a regular AD user account and an admin account. The agents are supposed to be able to use their regular user account to log into the softphone to take/make calls. It works for all other...

HelloFrom version 3.6, Web app display network health indicator.Can I disable this indicator?

Hi there, Webex is working great on my mobile (notifications are coming through), however on desktop/deskpro I am not seeing the "new message count" that I always had, so I'm missing multiple messages because I don't know they're there. I've checked ...

Hi, support,could you please help me, How can I retrieve the chat of any specific user in our custom Tab design in HTML?Please provide some guidance.

Hello all! I was wondering if anyone else has encountered this and if they had a way around it.  Our customer has deployed OBTP so that they can join a MS Teams meeting using their Board Pro.  The Board Pro is "cloud-aware" and has a hybrid calendar ...