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Hello all,I want to undergo an upgrade to UCCX 8.0(2) from 3.5(4) but I want to skip all of the upgrades in the middle.  It's not a large deployment so I was just going to install UCCX 8.0(2) as a fresh install and recreate the applications, skills, ...

I know there used to be a bug with the DB Read Timeout not working in version 7.  Has anyone gotten DB Read timeout to work in version 8?  I have a database on each side of my WAN and would like to programatically go to the 2nd database if my primary...

Hi There,I am new to UCCX scripting, working in a project where the customer wants caller name on agent display based on lookup from spreadsheet/xml?need help on how this can be done, would be very helpful if i can have sample scripts to modify. than...

Anyone have a SQL query that I can run to see our busy hour stats? I'm looking to see when we have the most agents logged in and how many are actually logged in. Someone sent me this a long time ago and I'm searching all my emails but havent' found i...

Dears, i have UCCE 7.2.7 .i mainly need to know how to flush particular outbound campaign contact list and how to monitor the dialing lists status (which number dialed or not yet ,that curently in progress . are there useful utilities for Outbound op...

Dear all,I had observed  that in MENU and Get Digit String steps filter also contains "A, B, C  & D" buttons. Whereas in Extended Get Digit String step we can put A  to Z whatever we want.My question is that, if I have any  option(for menu) with B or...

I am looking for a way to have a message sent to an agent when a call enters a queue even if the agent is on a call. I would like to pass the callinging number so the agent can see if there is a priority caller waiting in the queue.  Sending an email...

Does anyone know if there are limits to the number of micr-applications that can be run on a CVP server?

Had a user that had a call showing up in Agent Desktop but did not disconnect after she hung up.  She tried highligting the call and hitting the drop button but that did not work and ended up closing out of Agent Desktop so she could take calls. Then...

We are running UCCE 7.5 and are experiencing problems with agent not being able to log out of CAD properly.  They are in a not ready state and click on the logout button and remain in a not ready state.  When they either end the task through task man...

I've created a custom jar file and uploaded it through the AppAdmin page.  I've restarted the services as well.  If I attempt to debug a simple script remotely that does a start, delay 5 seconds, end.  Everything works fine.If I create an object of a...

Inbound callers with a trunk ID “20100” for CLID do not route to agents who are logged in and ready. They hang in queue hearing delay messages. We have UCCE 7.5, CVP, using CAD 7.5. Your help would be appreciated.Agent desktop.