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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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HIstorical Reporting SQL 5048 Error

HiWhen running Historical Reporting on any Agent based reports I get a 5048 sql error message ( see attached). This is after a fresh install of OS and UCXX software and then restore. It was working fine on the date we restored from. I have also attac...

IP phone agent

Hi,I have created phone service for IP phone agent login. But as the user click on service button, following error message is displayed:- "Internal error : Invalid Input".Please help to reolve this issue.Regards,Abhas Jain

abhasjain by Beginner
  • 1 replies
  • 0 Helpful votes

CUCCX 7.0 Set Enterprise call Info

I am trying to use SET Enterprise Call info so when the call rolls back to another queu it shows the the info from the first queue. So example caller goes into the nurse queue and after 6 minutes rolls to the FRONT DESK queue. I want to use the "Set ...

IPCC and CVP in VMWare, same as Call Manager

Hi All;As I know that new version of Cisco Call Manager (version 8) is working based on VMWare (and it is must), so I am asking if there is a versions for IPCC and CVP working on VMWare (this for production and not for LAB).Appreciate kindly help and...

Resolved! UCCX8 Media?

I recently ordered and received UCCX7 media & licenses.  But it looks like we're going to go with UCCX8.  We purchased ESW and UCSS, so we're eligible to upgrade to v8.Although ESW is registered, I'm waiting on UCSS activiation.  Once I get it, I'm t...

CVP Java source code property

HI,I have deployed CVP VXML and its integrated with some external database via Java code. Yet I did not share any code (.java) file to my client. please let me know this .java code is the client property or system integrator property so that I will s...

Resolved! licensing question

what is the difference, or what does difference in  premium seats vs max agents mean. I have premium of 218, and agents of 300. I believe I would be able to have 300 agents logged in at the same time. is that correct? or is the seat parameter driving...

safety2008 by Enthusiast
  • 10 replies
  • 0 Helpful votes

UCCX 5.02 Copy/Move Agent Recordings

UCCX 5.02 Copy/Move Agent RecordingsWe are running UCCX 5.02 and have a workflow setup to automatically record all agent calls without Supervisor intervention. We are not using QM. Is there a UCCX tool, other than writing a .bat file and scheduling...

mwadam by Beginner
  • 4 replies
  • 0 Helpful votes

Custom prompt not playing

Hi all,I had placed the user required prompt in unsuccessfull level of "Extended Get Digit String Step", however the prompt is playing successfully for # and * key in main flow but is not playing for * key in any of the subflow.Is there any thing tha...