I have a CCM CTI route point that I'm trying to get to ICD. Where and how do I define how to get the CTI route point over as well as the correct scritp to use? Thank you.
We have 2 IPCCX 5.0 servers in a cluster.I like to know if we will be able to make changes to the config (such as adding/deleting an agent) when the primary ipccx server goes down.Does the IPCCX Cluster work the same way as 4.x and 5.x CCM Cluster?M...
Hello all,First question is where to find in Cisco webthe patches for Windows 2003.1.2. Those are called SRs in the documentation, but I can not find.Second is if somebody tested SQL_CDReuse_Utility_5.0.2_Installer to patcha working CCX (with SQL Ser...
I have created a script where someone can leave a recorded message and then the caller is disconnected. The script then continues to out dial several pre-defined users. Once the user answers the phone the original recorded message is played. This ...
Hello,I'm getting quite a few 448's in the customers RouterErrorCode.It's mentioned in the Database Schema Handbook but I can't find any other references to it.Any ideas what it is?Many thanks.
I have built a simpel script who drops the caller in a queue.During waiting time the caller should hear the expectd wait time but the build-in calculation only gives me the value of -1.any advise would be nice
Hi!I've just added a new route pattern. I've made the necessary changes in the calling search spaces configurations. Through the CM Administrator page I've ordered a reset to the gateway afterwards. I still can't call to the new route pattern. What e...
Hi,I want to calculate caller time for every call. It shouldnt be queue time, but caller time instead and based on that i need to route the call(if greater than 120 secs) than give caller option for VM.IF < 120 secs, put the call back in queue.I am u...
Hi,In CRS scripting, how can I announce a prompt to called party after calling out from IVR(i.e. after using "place call").Which function to be used for this??Thanks
Hy alli have a Unified CCX Enhanced CRS 5.0.2My problem is that the Agent ACD state log report indicates that the start time is 1 h ahead of the local time - the CRS clock is ok - the O.S of the agent is okthis problem is only for 1 CSQthe rest of C...
I usually record prompt (wav files) using Windows Sound Recorder. But I found that the quality is not very good.So, I tried to save the wav file using the default Sound Recorder format (PCM , 44.100kHz,16 bit, Stereo) first to make sure that it's not...
I need to re-assigned (point) about 120 Call Types from a couple of ICM scripts into another ICM script.Is there a way of doing this in batch?Is it safe to modify the Call_Type table?I run IPCCE 6 (ICM 6 with QManager 3.5)any help is appreciated.
