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Good day.We have problems with monitoring, record of conversations of agents. Record occurs by a traffic light principle.For example,today i have been recorded agents "A,B,C".Tomorrow there will be record ability for agents "C and D".In what on yours...

Seems im not the onl one with a similar problem. CRS engine seems to go into partial service as certain CTI ports oos. I reset them on CCM 5.1 and all is ok then after a while system is back in partial service. This shows itself as busy message when ...

Any one knows why we can monitor some agents and not all. Even if they are on the same LAN. We are running CM 6.0.

Has anyone deployed eTalk Qfiniti 3.5 product in an IPCC Express 5.0 environment before? i am having issue configure the call's on the server..

HiI have installed CAD for IPCC express 4.04 on agent desktop. When start application, it gives errorThe license and resource Manager may be down. please contact administrator.I can make calls to IVR and route it to IP Agent and he can answer it.Any ...

To bring the HDS database in sync, Can I export the data from HDS side A using ICMDBA and import that data to side B?Any document from Cisco available to support this activity?

Hi We have Cisco Application Administration - 4.5(2)_ IPIVR. I have uploaded new .XML file to play a prompt and while playing script pauses intermittanly. This happens only on one Server, even though script is exactly same on both the server

Hi there,I'm trying to add a JTAPI trigger under Cisco Script Application. I get the following error message:"Could not update the user on the CallManager"I hope someone can help me to reslove this issue.Thanks in advance.Regards,Sana

Hi. I have strange problem regarding installation of CAD agent on some desktop clients. I have a summary of 10 desktop clients, on 3 of the clients - the installmanager fails just after I enter the IP address information of the CRS server. See the at...

When I create a report via crystal reports according to the ccmigration_09186a00804a2a4a.pdf doc that I got from Cisco, I get this error:%CHC-LOG_SUBFAC-3-UNK:Invalid File Format | Failed to initialize report from XML report definition file. Check t...

I'm running into a problem when I try to sync CDA. I get an error TSSP3027 - Could not read key value for Blended Agent setup in LDAP. Everything else seems to be okay.

I've always tried to advise users to go not ready before pressing logout as good practice. But someone told me it makes no difference if they just go straight to logout. Does anyone know the correct answer and if it can cause any problems by just doi...

Hello everybody,Is it possible to force login the UCCX agent in CAD at certain times? Thanks,Alex

IPIVR v. 4.04I have a script, where I get from ICM, an ECC variable in string format. I need to convert this string into an integer, so that I can play a dollar amount for the callers account balance. Everything that I am trying, doesn't seem to wo...