I have a customer who would like the agents to be able to view queue stats on their phone as well as from agent desktop. Could anyone point me in the right direction?
Hey Guys,I need to reproduce an encryption algorithm originaly created in a Oracle Stored Procedure, into a CRS script.Two of the steps of this algorithm are using functions ASCII() and CHR().ASCII() = Returns the NUMBER code that represents the spec...
HiI have installed IPCC 4.04 and after configuration, I cant login , it gives me error Authentication error. I have used Administrator account with ciscocisco initially and it worked fine.Any ideas.br,shahid
Hello, What can I do so that when an agent, who is part of multiple queues, answers a queue call, they can see what queue it is they are answering on their ipphone? We use only ipphone agents. Right now, the cti port number is being displayed. I woul...
IPCCx 4.0(4)sr1 PremiumIn looking for a way for the inbound caller to do a company directory search(Dial by name) to find the person and then connect the call. Basically I want the same functionality that he Unity Company Directory(Dial by name) off...
Hi All,WE are using IPCC Express 4.0.4 build 140 With HA.We have facing issues of DB is not getting released.WE have scripts where we have to access database atleast 3 times. We have used DB Release After DB GET node. However to our surprise database...
Has anyone been successful in scripting the paramenters in to the dumplog util?What I am trying to accomplish is I run a batch file and at the beggining of the batch file I ask the user to enter the beggining time and ending time of the logs they wan...
I am currently running CRS 4.5 express standard and my license reads 150 ivr port, ipcc express standard seat 5, and ipcc max agents 300. I have 7 ip phone agents but only 5 can login at one time. I tried appending another license with more ip phone...
CCM 4.2.3IPCC Express 4.0.5Has anyone installed the Agent desktop software or Supervisor desktop software onto PCs automatically? Using a script or something to auto populate the fields? If so, have you used a GPO to push it out?In addition, has anyo...
I am looking for a work around to be able to go from Not Ready to Ready and not accept calls and back to Not Ready, So I can use the NR codes to report agent states. Any ideas?
Since upgrading to newer PCs, agents are getting a windows error "Switch to / retry" when logging into the agent desktop.ICM version is 6.0CTI OS 4.7The agent PC has a process called geodcs.exe utilizing 50% of CPU when the error pops up and if they ...
Hi List;I am VC++ with ASP and MSSQL, I would like to know where I can use Cisco API's in ICM to acheive add on applications and so on.Any help to direct me?RegardsBilal
I have 1 Call Manager Publisher and multiple subscribers. They are CCM 4.1.3. When I install CRS 4.0(5), in the Call Manager Information Window, I specified Publisher address only.My first question is: Can I add more Call Manager servers for redundan...
