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Hello,While going through the CRS Admin guide (http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1067/ccmigration_09186a00804a277a.pdf) I noticed that when provisioning a JTAPI Trigger (section 3-16), a directory number must be specif...

Hey,i know i saw the example but i just cant seem to find it when i actually need it. IPCC express system, and looking for the example of the script to detect disconnected calls.thanks a lot..

Hi,Im experiencing Problem connecting the Internet Script Editor with the DAW.getting the following Error:"The User Credentials you supplied were not accepted by the server. Please Contact the Server Administrator to verify you have permission to log...

Hi,In my IPCC Enterprise environment I'm defined more then 100 Call-Type.When I'm trying to built Call-Type historical report I show that the report can't represent all the call-Type defined beyond the first 100 that already defined.Any idea how to f...

A number of script applications use XML files which are referenced by in the scripts using a path relative to the wavvid directory. With IPCCX 4.0 and clustering, can these files be replicated automatically to the warm standby, or do they need to be ...

I've configured some CTI route points in CCM and associated them with the IPCC JTAPI user but they aren't showing up in IPCC as a trigger I can add. I've got about 200 other triggers defined and working. Any ideas? IPCC 3.x.

All of my agent devices have unassociated from the Rm Jtapi user. Has anyone ever seen anything like this before? What could cause something like that?Thanks!

We are currently integrating CCM4 and CRS4 with Active Directory.The CCM integration was straight forward and functions, as one would expect, however we are experiencing problems with CRS.CRS installs without any errors and accepts the LDAP / Directo...

hi alli have created a user in User List of ICM ManagerDomain name:ICM6user name:tonyand i open the link http://ipce-1/rct1,input the Login name and passwordLogin name:ICM6/tonybut it display "Invalid Login name or password. Try again"why?How can i d...

In IPCC Enterprise assuming u have Licence for 50 Agents (for Cisco Desktop). I heard that this 50 is for 50 Agents logged at the same time. So How to know how many Agent are active at the Same time? using webview or anything else!How to Control that...

Hi, with the Desktop agent or other application (except Supervisor agent), can I see the state of the other agent in the same team?

I have tried twice now to upgrade a CRS 3.5(3) server to version 4.0(2). Here are my install notes:---- cut--3/1/2006 First AttemptDrop diskAccept Prompt to install Windows installer – may require a rebootInstaller fails continue with installationCl...