Contact Center

IPCC Enterprise- has anyone ever expereince an agent getting RONA calls showing up on report but they have zip tone. Did a test and when headset is not on phone does ring. Soooo How does RONA happen in this case. Any insight would be greatly appreci...

HiThis is a question about outbound option. The attachment is the print screen about Logger and BA_dialer. In the BA_Dialer,"registering with campaign manager" is display every seconds. How can I solve it ? Best Regards

With 7.0 of CTIOS .NET support is added, which is great. However, the samples included are in C# and I'm forced (by customer) to do a rather extensive development in VB.NET. Are there any examples of CTIOS applications using the .NET CIL in VB.NET av...

Hi all.Which are the main differences between the Blended Agent feature on ICM 4.6.2 and the Blended Agent feature on ICM 6.0 ?Thanks for any help.

What's callresult 13, which appears in "table Dialing_List_Real_Time"Code 16 is a drop or abandoned call, but what's 13?We got also lot's of code 2, is it a network related error? Normal?

Hi Frenz,We have an issue with the CRS SQL server hostorical reporting .I can see a red stop icon next to the CRS SQL Server Historical service.When i use the historical reporting client to pull the data i get data till last month .I have also verifi...

Does anyone have any recommendations for monitoring tools for IPCC Express? A few times a few of our sub-systems have gone partial and we don't find out about it until our call center is down. Thanks,Christy

I seriously need help on the last part of my script, the answer may be simple but I can't figure it out. I need to transfer all calls to voice mail when no agents are available, please tell me how to accomplish this. It's the last part I need to go i...

Help required please from folks who've managed to get this working!My supervisor & agent desktop NICs have 802.1q compliant NICs (D-Link DFE-550TX). I have these enabled with the voice vlan. When I try to monitor\record an agent I just get 'dead ai...

Can anyone tell me how to write the expression to extract the Distance from the following XML output? We are using the Extract XML Document Data step from the scripting language but are unable to actually pull the data out. <?xml version="1.0" ?> - ...

Has anyone a script that records some text from the caller and afterwards sends this wav-file to email box? I want to give customers the ability to speak some text in when all agents are unavailable. We have an ipcc-server.

Can you use Muzak within IPCC? If someone is waiting in a queue can you some how use Muzak MOH? Any info would be great.

Hi,The environment include ICM Enterprise 4.6.2.at duplex mode.Suddenly week ago the services at LoggerA are shutdown.I receive the following message at the replication service: "12:43:00 la-rpl Connection to MDS process established. 12:43:00 la-rpl ...

Does anyone know an easy way to report on the menu options in an IPCC Express script? For example, a menu gives 3 options, I need a report to tell me how many callers pressed 1, how many pressed 2, etc. Any ideas? These menus may be directed to a ...