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I have IPCC Express 3.1.2. The link for the compatability matrix would not work. AM I okay to upgrade to this. The box is 2000 2.4 now.......Thanks

I am receiving the following error when trying to add a new agent/supervisor in the Agent Explorer on the HDS server: Configuration ManagerFailed to update the database SQL Server Error Error: 2627, State 2, Severity: 14Violation of UNIQUE KEY const...

Hello,Customer wants AGENTS to be able to permanently check how many calls are waiting for an agent in the queue.Is there any way to display the queue status at agent desktop? As I know only supervisor can see this kind of data...

We have IP IVR/QM 2.2.5 and we are upgrading to 3.1.3 and moving at the same time to a new server.What is the best procedure to do it?I'm not clear with Cisco Doc's.Have anyone done this before?Thanks in advanceBalu

I have a large script that I am writing for a new IPCC install. For some reason it kept erroring out on me during the 'Get Digit String' section. So I broke off that section and simplified it just so I can see what is going on. I have attached a scre...

Hi,I use the XML extract document step to get information. This works fine untill you try to get data that is not there, then the result data variable will be null.How can I use a if step to check for the value null?thanks,Jan

Do i need to configure SPAN on the network so that i can enable features such as Barge-in and Intercept on the VOIP monitor server? I'm not interested in voice recording at this point, just barge-in and intercepting calls. Thanks

I have Crystal reports installed on my desktop. Need to access IPCC reports to determine number of times a menu option is selected from an aef script? ( Press 5 for hardware solutions ) how to get started??

I'm running IPCC Express 3.5(3) and BARS 4.0.5. Could someone please point me to a document that outlines the recovery process to restore IPCC to new hardware? I have been unable to locate it.Thanks,Joshua

I will be performing an upgrade of my CallManager from 4.1(2)sr1 to 4.1(3)SR2 this weekend. This will upgrade my JTAPI from 2.1(2.5) to 2.1(3.11). I know that I will need to run the JTAPI Update tool on my CRA server (v3.5(3)SR1). However the docu...

Hi,I have CDs of CRA 3.5 where i can found an IP IVR (That is what I want to install).I have downloaded a software called CRS 4.0 Question: Is the CRA 3.5 the previous version of CRS 4.0 ?Is it the same application with name changed? Therefore, can I...

Planning a 7.0 "System Install" and I am having trouble finding some information.1. Using the "System Install" Web Configuration Tool (replaces the Configuration Manager) is there Bulk Imports/Exports for Agents, Call types, network vru sc...

I have a new install of IPCC enhanced with CRS 4.0(2). I need to get some documentation on how to setup the call recording for the agents. I found a document that outlines how to setup the supervisor to listen in but it is for version 3.5.x and on th...

HiIs it possible to launch Third Party Applications with agent logged on to IP phone and not to CAD