Hi, I am integrating Cisco Finesse with 3rd party telephony server. As per the docs, I found that finesse doesn't support the blind conference through API or Agent desktop. How can we implement Conference functionality through API or Agent desktop? I...
Hi,I am trying to integrate third party api, after rest api call (TRANSFER_SST), I got multiple xml from XMPP, Now i need to create event based on the XML I am receiving from XMPP notification server, My question is, 1) is there any documentation abo...
Hi, I have reserved a new reservation today for the PCCE 12.0 lab. After connecting to VPN, when I tried to access the agent sign-in URL or invoke an API call, I got finesse out of service error. Actually, I am getting this message from last Thursday...
Hi, I am new here and new to Cisco CVP, so I have been trying out different nodes in both CVP and ICM. I am currently working on a test to communicate data between ICM and CVP while the call is queued on CVP. I have a very basic Call Studio Applicati...
Hello,I have team that would like to route calls to Label IF calls in queue are greater than 5 calls. I think I'm close but not quite there yet. Any guidance appreciated. UCCE 11.6.1-- call comes in for Skill Group A-- if all agents in Skill Group A...
All: We are currently developing a Gadget for Finesse 11.6 for Calabrio 11.5 to send a login command to Calabrio. Calabrio identifies the agent by the skill target ID, however I did not see that as a variable that I could use in the finesse.js file....
I've been asked to supply ucce account api, password api for a 3rd party dialler application which feeds into ucce but I'm at a loss of if I need to create it or does the external application which feeds into ucce 12 5 Do need to create such a thin...
Hello Experts , I would like to develop the RSM application on PCCE , Can you please help me to get startup guide Appreciate all your responses !!!!!! Thanks!Roy
Hi All, I am building a CVP call studio application where i need to consume an external REST API. I could do that using Rest_Client and was successful as well. but want to know more about authentication methods.So it supports HTTP authentication met...
Hi, we have CCE 11.6 and we want to integrate with social media sites like FB and twitter to let finesse agent react to feeds and comments on social media.SociallMiner was able to do so but this was disabled by FB and twitter for security reasons, is...
CCMP Agents put REST API is not updating description field value URL: https://<server>:8085/ResourceManagement/rest/resources/agentsPayload: { "Resources": { "Resource": [ { "Identity": "4625", "Typ...
Is there any way to get ECE email transcript? There's an API for chat transcript:https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/guides/interaction-api-developer-guide/db/db4/classclientapplications_1_1pages_1_1asyncmessaging_1_1_...
Hi All,We're having PCCE 12.0.Am getting error response for POST request to create an agent, error code 415 Unsupported Media Type, although have already set request.MediaType = "application/xml".I've tried the create POST API using SOAPUI and it was...
So, i have web application to integrate SSO with Cisco idS. i'm using Cisco Identity Service Client SDK and able to create token but i have an issue with validate token and get TokenInfo data. The response from idS is always 401{"error": "unauthorize...
Hello All,I need to push notification over Cisco IP phone during call for which I need Cisco IP phone IPV4 address for each Line associated over CUCM. I need to push notification using TAPI. Kindly help as I am not getting solution. Thanks in advance...
