Contact Center

Does anyone have an example of using a Voice Form and storing the responses from a caller for playback to an agent at a later time? We are moving to Cisco using CVP and Call Studio and have a need to replace the current forms that take in caller resp...

CUIC 11.5 ES03 with UCCEUCCE integration drives the Supervisors and the System Collections through the nightly synchronization job. The problem for me is the permissions on the Agent collections created using the Team Name are automatically assigned ...

Hi Experts,I am in the process of developing a custom CUIC report where in the report should display real-time statistics for agents. One of the requirements is to highlight the Skill-Group Name field in the report when the agent is talking on a call...

Hi All,       I have written a custom action element, in which it calls a webservices. When the call hits this custom action element, I observed that this element executes multiple times. Please refer below activity logs for my application.10.3.22.56...

reponse 503 forwarding failure when use firefox poster to put the reques, my finesse is with UCCX 11.0 .and I use url https://uccx11.sdhcloud.com:8445/finesse/api/User/1002cann't login either, what's the problem?hat's the problem?

my finesse is with uccx 11.0,  and when i use ie to open the url:  https://uccx11.sdhcloud.com:8445/desktop/   , i can login ,but when i use NonGadgetSample-Finesse-11.0.1 to login the agent ,it cann't work , the problem is as follow picture, what's ...

Hello,I have a client that is upgrading to CCX 11.5 and thus moving from the thick supervisor desktop to the finesse client.  As I understand it, and from a bit of poking around, the finesse client does NOT have the same live reports available out of...

Has anyone else had issues overriding the _dnis and _ani session variables in cvp 11.5?   We're prepping for upgrade from 10.5 to 11.5 and noticed that when we try to override "_dnis" or "_ani" in the ToExtVXML array variable, its not working. The IC...