Hi, I use Finesse Cisco Finesse 11.5 RESTAPI for my website, when a agent is logged in finesse with the state "not ready" , then 10 secondes later, the state of agent is changed in "logout". I dont know why.Some one ca help me? Thanks very much !
I have been trying to understand the Cisco Finesse JS Library to implement a Gadget for Finesse. But I am unable to find any reasonable document which can make me understand what is actually going on behind the scene. let me share what I foundCisco F...
Should the below code work?https://uccx-001-app-prod.statebridgecompany.com:8445/3rdpartygadget/files/audio/dialer.mp3var audio = new Audio('https://uccx-001-app-prod.statebridgecompany.com:8445/3rdpartygadget/files/audio/dialer.mp3');audio.play();
Hello,I am new to finesse gadgets. I need help to understand permalink.I have created a report in CUIC which pulls the agent details like how many calls he/she has taken, AHT etc for the current day.The Variable parameter is the skill target id.And ...
Does anyone have an example of using a Voice Form and storing the responses from a caller for playback to an agent at a later time? We are moving to Cisco using CVP and Call Studio and have a need to replace the current forms that take in caller resp...
CUIC 11.5 ES03 with UCCEUCCE integration drives the Supervisors and the System Collections through the nightly synchronization job. The problem for me is the permissions on the Agent collections created using the Team Name are automatically assigned ...
Now that you get bumped into the old interface for security, when you select Run As on a user you are limited to the capabilities that are functional in the old interface which does not include the Reports. Is there a way to Run As a user anymore?
