Contact Center

Hello,I'm testing some Finesse code within a Sandbox that plays DTMF tones. I can hear the tone play at the originators end, but not at the destination end, and the same applies when I use the dial pad to enter tones. E.g.Agent001 calls Agent020Agent...

Hi,we are developing a 3rd party Finesse application using Cisco Finesse REST APIs.Considering that this application will run on IIS with reverse proxy configured and probably a load balancer between the web clients and the two IIS servers which is t...

Hi,I have configured Finesse to show the out of the box precision queue live data gadget. However, it does not show the email and chat precision queues. I think this is due to them using non-voice MRDs.Has anybody else noticed this? If so how I chang...

11..5 Collaboration bundle only include UCCX. Anyone know how to purchase UCCE NFR software? Who can I contact to get more information.Thanks!Jung

I'm trying to create a button on finesse agent desktop to Pause and Resume media sense recording.I'm up to the point where I need to get a cookie from finesse.In the Finesse Javascript library I can see a getCookie functionI need to get the JSESSIONI...

I am using Call Studio 10.5, and in my sample web service call, the response should be like this<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">   <soap:Body>      <ns2:getPurchaseTrxDetailResponse xmlns:ns2="http://esb.mls.com"...

Hi,I have created a custom report which combines 6 different historical reports, report works fine, data displayed is valid but limits the number of rows to only 3000. As Cisco says for historical report CUIC report is limited to 8000 row but not 300...

Hello All. following a simple tutorial on testing out some CCS SDK Check SDK version. Directory context-service-sdk-2.0.1 does not exist. i've repeated the process a couple time times to ensure thcontext-service-sample-code/End-To-End_Sample_Code at ...

Is there a way to play recorded audio using finesse?