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Hi,What's the best way for a gadget to determine whether it's configured at the Page level (i.e. like the Call Control Toolbar) or under a specific Tab. I'd like to make the gadget behave/appear differently between the two scenarios. Especially the r...

Hi, I use Finesse Cisco Finesse 11.5 API for my website, when I use xmpp to connect finesse, I can get the message of stanza from xmpp. But the problem is when I refresh the webpage, I have to connect again the xmpp, and then I will get twice the sam...

When using a CVP Call Studio application with the 'Record' or 'Record with confirm' I get a bad fetch error.This only occurs if I am using alaw and not ulaw.CVP version: CVP11.5(1) ES=8 Build=75I can confirm that if a convert all audio to ulaw and ch...

Are Finesse COP files cumulative? The Read me does not state they are, but I assume that they are.But is that assumption correct?e.g. if you install Finesse 11.5 COP3 does it contain the fixes that were in 11.5 COP2?Gerry

Hello, I use Finesse Cisco Finesse 11.5 RESTAPI for my website,  I want to know if a user is logged and  how to let the user log out automatically after the web page is closed for 30 minutes.Thank you very much.

Hi,I'm wanting to edit the Desktop Layout XML so that I have one gadget occupying about 30% of the left side of the page and have other gadgets occupying the remaining space on the right - possibly stacked vertically.I'm using the <columns><column>.....

I am trying to download information on skill groups and I want to include the DNIS number for the ROUTE_POINT of each skill group. I don't see any way to associate the ROUTE_POINT DNIS number from the CONFIG_DEVICE_EVENT to a skill group from a CONFI...

Hi,Is there any way that we can mute the phone using CTIOS API ?Thanks

I am customizing CTIOS for one our prestigious client, we are in process of implementing Cisco Dialer for the client and as per the request i am customizing CTIOS, i have done most of the customization requested by client expect the phone number edit...