We are trying to connect to an Oracle 12C.1 database and want to execute a stored procedures. From what I read we need to create a custom element. Does anyone have the JAVA code for a element that will do this? We are on CVP10.1
Hi Team,i am in process of deploying email (office 365) and chat feature in uccx 11.5. My SM server will be placed in DMZ. My question is do i need to make IP entry of SM server in external DNS or in internal DNS or both?Regards,Mukesh
Using Studio V11 and have added a Voice Element to the call-flow. Making reference to an external DTMF grammar, and I would like to set the max-age attribute in the <grammar> tag. Is it possible using the GUI to set max-age attribute at the <gra...
Hi all,Does anyone have a screen crawler gadget for Finesse; basically we would like to send broadcast messages to all finesse users via a screen crawler/ticker.Thanks.
Is it possible to filter out replies tweeted by my own Twitter account?By Default, it seems that if I have a Twitter Account feed configured and someone mentions my Account, these mentions are shown as unread contacts. If I reply to such a contact, m...
Hello, I use Finesse Cisco Finesse 11.5 API. I can get a userinfo's request with jquery ajax from frontend, the codes like this:$.ajax({ url:"http://finesse2.cc.tel.mcra.fr/finesse/api/User/7131000", async:true, type:"get", headers:{ Author...
Hey allHave do I get the refUrl agentId to use in the ucce API from Finesse.If I want to make skill changes to an agent thru the ucce API i have to call "/unifiedconfig/config/agent/<RefUrlagentId>".But if I get the user.getuserId() in finesse i get ...
Is it possible to set a threshold for a field based on values of multiple fields?Such as: State="Not Ready" && Duration>15:00It does not look possible, but thought I'd ask.
Last week I upgraded my CVP Combo servers from 11.0 to 11.5. Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting. The playing of sound files to callers is still working.Since the CVP upgra...
Hello,I ran into a small challenge, i must modify the Agent Desktop skin. At this moment orientation is horizontal , but a vertical design would be better for me. Does it possible to modify the GUI or add a new skin (at least re-order the buttons at ...
Hi all,I'm working with Nuance and I try to get into a session data or an element data, the value returned by nuance corresponding to the choice with ASR. The NUANCE grammar is already compiled so I can't open it with a text editor. I don't know how ...
Can anyone clarify for me, if it is possible to get the CUCM (Jtapi) Call ID via the Finesse API.And also the ICM Router Call Key Day and Router Call key IDs?These were available via CTIOS, but unsure if its possible with Finesse.I know I could set a...
https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/Dialog/Getting errror now method not allowed.Has anything changed?Everything has been working for a while.
Hi !I am starting to work with Standalone Application Builder (SAB - command line), but I am with a problem. When I realized deploy by IDE (Call Studio) to work fine but when I try by command line I received this message error in the logs:!SESSION 20...
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