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I am trying to download information on skill groups and I want to include the DNIS number for the ROUTE_POINT of each skill group. I don't see any way to associate the ROUTE_POINT DNIS number from the CONFIG_DEVICE_EVENT to a skill group from a CONFI...

Hi,Is there any way that we can mute the phone using CTIOS API ?Thanks

I am customizing CTIOS for one our prestigious client, we are in process of implementing Cisco Dialer for the client and as per the request i am customizing CTIOS, i have done most of the customization requested by client expect the phone number edit...

I'm trying to upgrade a third-party gadget from 10.6 to 11.5 and having some issues with the state button drawing too much attention to itself.I found this in Header.js which wasn't in the the 10.6 version and it seems to give me problems when I tryi...

We have external vxml script 2.0 compliant. We need to import this into our CVP Call Studio. Can we do that if yes then how ? Looking forward to any help.

Hi,I am trying to modify the sample Task Routing Management Gadget to display a list of wrap up codes. I managed to extract and display the wrap up codes/labels. However, I do not know where I can update the selected wrap up code. Task Routing (as pe...

Based on the documentation for SP report Definitions I'm trying to link to Current User and Current User Time Zone. I cannot find any information on how to connect to those 2 Parameters. I have tried renaming parameters to 'Current User'  and 'Curren...

Hi Team,I am wondering what is the best way to build a scenario requesting a MS SQL Server and when its down, continue in the Flow doing some Standard routing. I know this has been discussed here some times, years ago, building a custom class extendi...

Hi, Does anyone know if there is a preferred method to create a unique login to a PG (configured as a CTI Server) that can be used by a 3rd party application to query? The goal is to query the CTI Server using the Cisco CTI API.ThanksWill

Hi, I use Finesse Cisco Finesse 11.5 RESTAPI for my website, when a agent is logged  in finesse with the state "not ready" , then 10 secondes later, the state of agent is changed in "logout". I dont know why.Some one ca help me? Thanks very much !