How can the applicaiton developers use addToLog() method for CVP Reporing purpose? What config settings will have to be made on CVP reporing server side ?
I'm setting up a UCCE Lab in AWS EC2 and CVP is failing the install with the following error:I have enabled SNMP in the Windows Add/Remove features, but I still get the error. Mind you that this is on Server 2008 DataCenter Edition R2. This is all t...
We are in the process of migrating from 8.5.1 to 9.0.1 and we're running into some start up errors on the VXML Server. When loading the gate way adapters the system throws an AbstractErrorMethod. Here's the details.java.lang.AbstractMethodError: co...
HiI'm trying to format some grid reports to fit better for wall-screens.How can I define the format to display a service level value 0.8 as 80% (without a comma) and a time in queue value 90 as 01:30 (mm:ss without hh)?There is a Format "Custom" with...
I have recently upgraded Call Studio from 8.5 to 10. Now when I right-click on a project, "Debug Call Studio Project" is no longer in the context menu. Has anyone else run across this?Thanks,Shaun
Simple question I think?But I don't see a way using the decision editor to check if a variable is blank or null?I can write a simple java action element to check, but is there a way to do this without using some simple java custom code?Gerard
Hello everyone,We went live with UCCE 9.x a week ago, and I´m having some difficulties with measuring AHT in a correct way.Right now, when our agents needs to do some after call-work, they put themselves on Not Ready with a reason code called "After ...
Hi all,Does anyone has a report showing agents PQ membership? I saw on some cisco live slides that there is one...Or maybe someone could share sql select statement for this one?I managed to get some info from _interval tables, but I am missing few ag...
We have custom CVP application that requires to enforce the customer to listening to the full menu before moving to next elementcustomer must be allowed to enter any number of digits during listening to the menu options prompts and the selected optio...
Hello I I have uccx 10 and CUIC I want to shown in reports how many calls press option 1 from menu option. I have a step of set Enterprise info variable in call.variable1 , when I run reports call custom variable reports do not show me that informati...
Hello,I would lke to learn how to use silent monitor in Finesse, could anyone provide me sample script / Gadget for inbound and outbound call?Thanks.Andy
Hi,Everything is in the title ! I found a discussion on an older Cisco forum (here is the link Clear Dtmf Buffer Audio Element ) about flushing the dtmf buffer. A jar file was attached to the discussion. It contains two custom audio elements (by ove...
HI,
I'm trying to use sample klout script filter that I've download from :
https://github.com/CiscoDevNet/socialminer-sample-code/tree/master/script-filters
I've follow the instructions and also I've got the Klout API KEY.
I've put the Klout A...
