Hello,I am a new user of call studio.i have used database element of integration to connect sql server.i have downloaded sql drivers and put inC:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime\CATALINA_HOME\libAlso i have edited...
Forum Posts
Hello,I'm trying to deploy the ScreenPopSample gadget on my own web server .I deployed the deployed under IIS on the web server following the documentation.I'm using Cisco Finesse UCCX.The port 8080 and 443 are opened between the web server and the C...
Hi there, Previously, I was working with the PCCE 12.0 lab, this time I reserved the PCCE 12.5 lab but now I am not able to establish XMPPClient connection to finesse for notifications, I am getting the below exception on login. Please advise what el...
Resolved! Get Users List using Agent
Hello There , I am trying to send REST request to Finesse server 12.5 to get the users List using Agent user , but I got API Error that "The user is not authorized to perform this operation" , and as per the Guide "Only administrators can ge...
Hello Everyone, I would appreciate it if someone can assist me in setting up and configuring the ECE server. https://developer.cisco.com/docs/enterprise-chat-and-email/#!interaction-api-developer-guideHow do I make the cisco HTTP/REST API exposed to...
I have a department that needs to be able to see the caller id of all callers waiting in the queue. I have seen where this can be done in a wallboard such as Comstice https://www.youtube.com/watch?v=7M2tZ54iXso Does anyone know if this can be done v...
Hello all,is it possible to get CUIC reports via permalinks with HistoricalGadget.jsp for Agents in Finesse?I tried to make by documents and get error - "Request to Server returned Not Found"CUIC - 11.6Finesse - 11.6 Best Regards,Dmitriy
We are Using Cisco SSO Feature in our 3rd Party CTI application to log in to the agent Via SSO API. We are able to get the access token for SSO enables agents through IDS-client SDK. What we wish is to send the username of the agent using it as a qu...
Hi,I have the following element in the HTML file for a new gadget for Fin12: <video autoplay loop muted id="paused" > <source src="images/paused.mov"> </video> <img src="images/logo.png"/>But when the gadget is loaded, the URL...
Hi,This is a bit of a newbie question, but I haven't found a solution yet. I have a gadget that opens to a static HTML page with instructions on its usage and a couple buttons to get started. When it's put on the home page/tab, everything's beautif...
Hi,Is com.cisco.sessionxml.location vxml property supported for CVP 12.0 ? I'm trying to send the session.xml contents to Nuance Speech Server 11?
We use Microsoft Azure for IdP. i can't find any document how to implement SSO for Uccx Finesse, the only doc i found is for AD FS. See the document for AD FS attached. is IdP supported for Azure ? Any document that can help Thanks
Resolved! Finesse Conference Call API integration
Hi, I am integrating Cisco Finesse with 3rd party telephony server. As per the docs, I found that finesse doesn't support the blind conference through API or Agent desktop. How can we implement Conference functionality through API or Agent desktop? I...
Hi,I am trying to integrate third party api, after rest api call (TRANSFER_SST), I got multiple xml from XMPP, Now i need to create event based on the XML I am receiving from XMPP notification server, My question is, 1) is there any documentation abo...
we have an application the is processing calls for 7 queues.When calls come into a single CSQ, the position in queue reflects the correct position in queue for the caller and maintains the correct PIQ (Position In Queue).When 3 calls come into 3 diff...
