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Unity call forward busy does not play when extension dialed direct from UCCX IVR

Good morning

 

having an issue with call forward busy greeting being played when a caller calls in to our IVR and greeting says if you know your partys extension dial it now. when you do that standard greeting plays and not the busy greeting that should play. if it comes via operator it plays fine, internal fine, only on direct dial from IVR..

 

Thank you

 

 

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