IP Telephony and Phones

We have finesse agents receiving calls on 800 number and they have external mask of 800 number which they want to show it to outside people.But they have issues calling 800numbers, to fix this we created a pattern for 8XX calls and converted mask to ...

Having trouble finding the steps to add the ATA 191 firmware to Callmanager 11.5.  Currently, our Callmanager only has the 186, 187, & 190 options.Could someone point me in the direction to add the sha512 and zip files?Thanks,Scott

Anyone had any luck getting RTMT 11.5 to run on Windows Server 2016?  Tried to run as administrator and Windows 7/8 compatibility mode, but no luck.

Is RTMT (CUCM 5.1) supported in a Citrix Presentation server 4 environment. The install guide suggest not.."You can install RTMT, which works for resolutions 800*600 and above, on a computer that is running Windows 98, Windows XP, Windows 2000, (Cis...

ISR3845 (FXO)--> MGCP --> CUCM 12.5 Hi All, i am getting FXOGS_PARK for my VPM STATE on FXO port.  Once i do a shut & no shut on the voice port, bogus incoming call like a ringback comes in, but when i answer, it is just a busy tone.  GJ-3845(config)...

Hi,  Is it possible to get CDRs of all the ringings in the hunt lists/line groups before the call is answered. I am under the impression that I can get only CDR of the last Call leg, i.e. the one where the call was answered, and not all the jumps thr...

Hi all: Have some Vipers that are analog currently, and am asked to keep them on analog.  The site is moving to CUCM in the next few weeks; we plan on using VG310's (MGCP) for our faxes and other analog lines.  Is it possible to use an analog Viper o...

Hello,I have a new CUCM 14 Installation and I have the issue, when I dial out or get an incoming call that the + sign seems not be transmitted.For example I have create a Route Pattern which adds +491234 for example as outgoing Prefix and the calls i...

Dear Friends,In my environment, I am implementing VG310, VG204 and VG202 voice gateways they are successfully registered and ring when called, but no voice is heard when calling or receiving calls. SCCP is the protocol I'm using.I would appreciate yo...

Hello All, Recently did an upgrade to version 14.0.1.12900-161 but now the backups fail. There is plenty of space in the destnation SFTP server, we have not selected the PLM option as this was a bug ( CSCvf57104 )in 12.5 and it fails at the SLM modul...

Hello, I have searched through the forums, and am unable to find an answer to my question. I'm hoping someone with a similar setup can assist me in the best way to move forward with my question. I have several different offices around the country tha...

We have Cisco unity 11.5.For some odd reason, new voicemail boxes get invalid pin message when accessing voicemail. I have setup several new phones and mailboxes for new staff the way I always have and now they are all getting the same message. I eve...