IP Telephony and Phones

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I am currently preparing to upgrade my Cisco Unified Communications pieces to version 9 from version 8.5/8.6.  I know that there are now quite a few dependencies but I am not sure I have found them all.  However, I would really like to be able to do ...

gkeel by Level 1
  • 477 Views
  • 1 replies
  • 0 Helpful votes

I am trying to setup/configure CME in a lab. It looks like everything is working (I can call between a couple 7960's and CIPC) but when the 7960 boots there is an unattractive "file not found" error on the phone. I did a 'debug tftp events' & 'debu...

snickered by Level 1
  • 2722 Views
  • 9 replies
  • 0 Helpful votes

Resolved! Monitoring

Hai ,I am totally new to Contact Center .Just started it .Well I am a little confused with Monitoring .There are 2 kinds of Monitoring ,Supervisor Desktop based and Remote Monitor .what exactly Monitoring means ? Can I hear voice when I do monitoring...

HARISH S by Level 1
  • 438 Views
  • 2 replies
  • 0 Helpful votes

Hi all,a customer is complaning that a missed call is shown on the phone even if the call has been anwered by someone else using pickup.Is there any way to suppress the missed call in this case? I know that this was impossible in the past, but maybe ...

I have a scenario where I have security that answers an emergency line that is supported by a Cisco 7962. If the power were to go out and the battery back were to fail, I need another option for the emergency line. I need the line to automatically fo...