Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi. I have CCM 6.1 and after reboot i don't can open page http://ccm. On command "utils diagnose test" i see next result "est - tomcat: Error: tomcat keystore corrupted Please use remote account to login and do"/root/.secu...
Is it possible to change the display of a softkey on the phone? For example, I would like the softkey to perform the iDivert function, but display "SendToVM" on the phone.
Dear sir am using two Vlans ,one for voice and 2nd fo Data. i have all IP phones on Voice Vlan and call manager and messaging system (stonevoice messaging system) are in data Vlan.Voice vlan is = 192.168.2.0/24 (All IP phones)data vlan is = 192.168...
Hi, I have a question about IPCC and CAD:I want to know if an agent "A" transfer a call to an agent "B", can agent "B" retrieve the client entreprise data information ? for example : Name of the client, age of the client, ID of the client and so far...
Is there a way to make a change in all subscibers in unity or do I have to change each one individualy.
Is it posible to access my voicemails from PSTN?If it is so, how??
Hi, I have a Cisco 3845 with CME software but I want to convert it to SRST. Do I need to order any software or licenses? Or I can simply configure the router to SRST mode?
Hello,How to use the JTAPI?We're connectinc a Genesys with the CCM6.Is there a JTAPI for AIX?Thks
Currently running 4.2.3 CCM. IOS on 3845 Voice gateway is 12.4.(4)T4. Gateway controlled MGCP. Need help modifing existing transalation rules on gateway. Just add an additional 500 DID's but with a different prefix. can someone point to some documen...
Hello,I cannot use the extension mobility with my ipcommunicator.Done : enabled Extension mobilitycreated Phones Services,Created profiles with directory numbercreated users associated with profilesWhen i use the button "service" of the ipcommunicato...
after we update our CCME to the rel. 4.2 now we want to implement a message for people that call during the weekend or after 7 pm or before 8 am giving the right time when office is open.There is a TCL for this service? we find a old tcl that activat...
I want to enble the cme gui web interface what files shoult I upload to the flash memory and how can I do it?
Has anyone tried loading IPCCX 6 coresident with CM 4.3 and used it for TAPS? I've heard (both from Tac) that you can load IPCCX 6 coresident & that no, you can't load it coresident. The only thing we're looking to use it for is TAPs.
Currently on our phone system we dial 9 to get an outside line. Managment wants to change this to 8. Do I only need to change this in the Route Patterns/Hunt Pilots or is there somewhere else.
Hi,We currently use a Voice Recording solution for our Contact Centre which requires that Voice VLANs be SPANed (or RSPANed) to a remote destination port which is connected to a 'monitoring NIC' on the voice recorder.Homeworkers at the end of DSL lin...
