IP Telephony and Phones

I have 2 7936's that can not be found from an external call to the main number of our site by extension number. I get a statement that it is an unrecognized extension. I am missing something in the config of these phones but have no idea what...

Looking to have the one caller input key from a call handler on one unity server, call out through the pstn to another remote unity server. (call handler /caller input says press 1 for toronto, 2 for chicago), etc. Is there a way to do this?

Hi Guys,I have location based CAC configured on our cluster of CCM's (4.1)and is used for small multiple remote sites dialling internally, these sites are restricted to a specific number per site depending on their Circuit size, all remote sites usin...

My old system wasCME 4.2 and CUE 3.1.1I have no problem with themI upgrade toCME 4.3 and CUE 3.1.2at the same timePROBLEMS ARE;1)MWI does not work, I test it with 7911, 7906, 7941, ...Is it reletad with CME or CUE?2)Voice Wiewexpress does not record-...

All - I was wondering if anyone had encountered the following: CCM user on remote cluster places call through IPtoIPGW (with viazone GK) to local cluster MGCP GW to TEHO to a PSTN conference service (IVR). Since call is never fully cut through (K1795...

My customer has a simple requirement: - A pilot point can accept accept x calls, where x is the number of available agents. - If an additional call comes in, "user busy" must be signalled to the external caller. - Broadcast hunting is a must.I have w...

Guys,having a slight issue an was wondering if anyone could assist. i have an FXO/FXS setup on two routers. the FXO router has PSTN lines terminated and we are using the WAN to go to the other router that has the FXS and two analog phones. Now everyt...

Hi Can some one tell me the basics on this product. I have read the literature but am not clear if this runs on a cisco supplied MCS server? and works with CCM or CCME.Can it provide a display/wallboard of agent activity. Where can i find the part nu...

Dear All,We tried to enable Battery-reversal to supervise the answer of remote phone so that CDR on CCM will generate correct duration of each IDD call. However, the call drops after the remote phone pickup the call. On the ip phone screen, it is sti...

I have several users that will be working out of their homes. We setup a private analog line in their home. We are forwarding their corporate (CCM) extension to the analog line. The problem is, after the no answer would like the Unity vm to kick in. ...

Hello! I need to generate a basic reporting on CCM (This is not something what will be frequently done but in case a bill for particular month is suspiciously big that some calls can be traced). My question is if it is possible to generate such kin...

I have a AAstra 9110 analog phone connected to a vg248. When a message is left in the unity voicemail the mwi led will not activate on the analog phone. What are the correct settings in the VG to activate the led on the analog phone?

HiI have a customer who used the CorporateDirectory.txt file to import the CallManager users initially. Now he complains that when he adds a user to CallManager, the change is not reflected in the Attendant Console's directory. I also found out that ...

Hello,We have deployed CCME 4.2 at one of our customers. The customer wants to use Outlook Express to dial out using the contact details. The customer has got approximately 40 users and each user has got hundreds of contacts in the Microsoft Outlook ...