I thought it would be nice to integrate our Call Manager (3.1(4b)) with our AD (win 2000) using Cisco Customer Directory Configuration Plugin. Got it installed and it broke our call center (IPCC) so I un-installed the plugin. Things seem fine now ex...
I am wondering how can I busyout B-channels of my MGCP gateway (6608 blade). I tried to change my CallManager 3.3(4) setting (Under Service Parameter->Advanced->Change B-channel Maintenance Status) using either 1 or 2, but it didn't help (i.e., S0/DS...
We have a 7910 that when you pick up the receiver slowly you can hear the dial tone. If you pick up the receiver fast then you can not and acts as if the receiver is still on the base. How can I fix this problem??
Hi, I currently have a smaller 4 server cluster with older 7835-733 servers. We are preparing for an entire organization rollout with an ultimate size of +15,000 IP phones. We are using the recommendations from the Cisco Press book "Cisco Callmanag...
At this point in time, we have a Publisher and Subscriber located in one building in the same VLAN. I have been asked to move the subscriber to a different building which of course means a different IP address and different VLAN. I was told by an som...
I have a new install of CCM 3.3.4 sr2. I noticed a new(?) enterprise parameter called: Enable All User Search Does this allow me to:1. Hide system accounts from the Corporate Directory with first and last names, but no extension.2. Will this allow ...
CAD 4.5.2.4 CCM 3.3(4)CRS 3.1(3)No FirewallOS: Win2000 sp4Using extension mobility. That extension is associated with just one EM profile.Issue remains even when agent logs in from a different desktop.When an agent tries to go from 'not ready' to 're...
Hi,How can i disconnect the calls on an AS5400 after a certain call duration.For example - all the calls should be disconnected after one hour duration - so there are no calls with duration > 60 min.ThanksRobert
The information thats available says that NM-2V supports VIC-2FXO-EU and VIC-2FXS but when both the VICs are placed in each of the slot, only one card is visible in configuration.Is it anything to do with PVDM? Doesn't NM-2V's are optimized (w.r.to P...
I have Callmanager 3.3.3 and a 6608 module connected to a Nortel Option 81c via a PRI. The disconnect supervision is not working between the Nortel and 6608. When a call is disconnected the channel stays active. We eventually use all of the ports ...
How does ER identify the location of a call when the calling number is a DN which appears on more than one phone? For instance, say a secretary at the North East corner of the first floor dials 911 from a DN on line 4 of her phone, but that DN is als...
I have been waiting and waiting for the firmware version of the 7920 that will support services. Not only do I have a couple of apps waiting on this, it sure would be nice to browse the coporate directory since your wireless and don't have a listing...
