Hey,With Call Manager Integration by UTIM, do I need to specify Call Manager failover IP? What is the failover IP for?I always thought the only thing that I need is the CCM IP + MWI on & off codes.Any help would be greatly appreciated.H.
One ver 3.33 call manager shared by two companies.For company A, we use DN 1XXX.For company B, we use DN 2XXX.Any approach can help in receptionist of company A only see DN 1XXX info under Webattendant "Directory Area", vice versa.
When using the makecall example which comes with the Cisco JTAPI application I am only allowed to make calls to other extensions which are managed by the same user.When attempting to call any other extension I get "Address 1234 not in provider's doma...
I would appreciate ideas from anyone who has successfully gotten Drop-and-Insert (aka TDM Cross Connect) to work on the VWIC-2MFT-T1-DI card. An ASCII diagram of our current configuration is shown below. The circuit of interest is a T1 between the Br...
Not sure whether to post this on the Unity for or CCM. I will post on both. I have a main number that customers dial into. When they dial that number and they don't get an answer it fowards to a Call Handler. That Call Handler has a caller input opti...
Hi.I have a few customers asking about a Conference Solution were they can manage from a single place and that also integrates via XML with the IP Phones. I know CCC was used for that before but know with the acquisition of MeetingPlace probably CCC ...
I am running CCM 3.3(3), 2000.2.6sr3. I just upgraded my laptop to XP SP2, and now I get an error. When I go to Global directory, select a user, and go to the Device Association page I get an error on the /ccmadmin/userprefsphones.asp. I cant sear...
Hi, I am working on Voice CCIE and I want to simulate the PSTN cloud. I can't find the simulator that is recommended on Cisco website, however I found the Teltone TLS-4 instead.will you work? I am new in Voice so I pretty much have no idea how it wor...
I am aware of Cisco Attendant Console and of the 7914 "side car" options for my operators to be able to tell who is on their phone and for easy transfers.Is there anything else available from Cisco or a third party?Attendant console tends to get "mes...
I have an ICS 7750 with a single CCM blade. I would like to add as MCS as a new publisher and make the current SPE a subscriber. I know that would be a complete rebuild, but are there any docs anywhere that tells me what I need to do to the ICS to pu...
Is there a way to delay sending a caller to a les-skilled agent??I have several small queues. Ther may be only one or two agents that are the most highly skilled (from a total of 3-5 for the queue). I would like callers to wait a minute or two for t...
Doing a hardware refresh and currently running 3.2 and need to go to 4.0.Is there a utility like dbhelper in 4.0 that can be used to export the data from 3 and import into 4 or has the database structure changed from 3 to 4 such that this would not b...
I have VIC-2FXS card in 1760-V.Only one of the two ports work. I have tested with phone device and only first port gave tone when the phone is off-hock.What is the problem ?How can I troubleshoot ?Is there case when only one port work ?
