Unified Communications Infrastructure

Is it possible to remove a default prompt message of a operator call handler which ask the caller to dial the extension "please dial the extension" this messages is played three times befor transfering the call to the operator? This Unity call handle...

Hi,Does anyone know which database table can be queried to get the call manager version number?Thank you.

                   Hi I have done a integration of Presence with sametime using the plugin for sametime 8.5 downloaded from cisco However i can't see the presence status of sametime client , what i see that from the create report"No contact info retr...

Hi alli have multiple sites with CCME install now if i configure my softphone for site A its okay and working but if i try to configure it with site B its not working donot obtain any extension from site B ccme, after some work around i observe that ...

Hi All!I need  to obtain the installation package of CUEAC for evaluation purposes.But on the site http://cisco.com/go/ac  I can download only Arc Enterprise & Arc Express products. As far as I understand  products made for Cisco are different from n...

Hi NetPro´s,I have a issue with a CUCILync Integration with a CUCM Version 8.6(2) running. The CUCILync is the latest version and running in "Desk-Phone controlled Mode".When now a user dials a number that is busy, he gets the error notification belo...

Good day for everyone!There's 2 CUCM servers in the cluster and 2 CUPS servers in the cluster. Second CUPS(2) server is shutted down.I'm adding new users to CUCM, turning on "CUP Enabled" in Capabilities Assignments menu, but after that - users not a...

Hello,We have about 320 branches contain CUEwithout going to every module one by one? modules need to be upgraded from version 7.1.7 to 8.5.1. Is there a way to install all of the modules one shot without upgrading one by one (Please note that we don...

I've had a recent complaint from my boss and nobody else seems to be having any problems.  He says when put on hold (dead silence no hold music from other company) he gets disconnected after approximately 30 secs.  No body else has come to me with th...

Does anyone know how to make the microphone volume stay at one level?When using IP Communicator the microphone volume level increases automatically while I talk until it is maxed out. I use the Audio Tuning Wizard and set the microphone volume to a m...

Hi,Unity version = 7.0(2.0)Partner Exchange 2010 SP2I've a HA setup, using Unified messaging. Both the Unity servers/Domian controller and Exchange servers are in the same Data Center.When Secondary is active, everything works fine however when we ma...