Unified Communications Infrastructure

Hi Experts, We are facing a strange problem in our contact center, Call is getting landed on Agents who are in not ready state. initially we thought that there may be some RONA(ring on no answer) related issue, but we are not finding any value under ...

Hello,I've made a new installation of CUCM 8.6 on VM with ova template in ESXi 5.0 host. Is it normally that on Xeon 5410 host with 2 allocated cores and 2gb RAM installation process takes veery long time? Even pre-install checksum validation takes a...

Hello,We are doing integration between CUPS and LYNC. we have a client that have many domains example:pepe@grupocopisa.comjavier@copisa.comnacho@copisaindustrial.comso, in service parameters I configure the domain grupocopisa.com for the sip proxy. A...

Hi there,in a UCM 8.5 cluster environment, which is the best way to configure the redundancy of Enterprise Parameter that handle the URL Services? Particularly, if the Publisher goes down, old phones like 7940 or 7960 should be able to reach the Serv...

Hi All,   When I tried to make an outbound call using CUPC(ver 8), it was failed getting message from call manager that “your call cannot be completed” All the respective screen shots are attched.Highly appreciate if someone can throw some lights tow...

Hi All,Pretty new to cisco unified messaging, but I am encountering a problem I can't figure out.We used unified messaging with 2003 exchange and same scenario worked.We have since upgraded to cisco unified messaging 8.5 and exchange 2007.The problem...

We ran into an issue where when callers chose an option on a call through UCCX that routed directly to a voicemail box, they would hear "I do not recognized this as a valid entry" prior to getting the correct greeting in voicemail.  I set the mailbox...

Hello ExpertsMy customer has PIMG integration with Cisco Unity Connection, users can access their mailboxes after creating a direct routing rule with the search scope where this users are located to send the call to "attemp sing in" conversation this...

Here's the call-flow.Inbound call to a DID (973624XXXX) received by CUCM.CUCM  has a CTI RP with the XXXX extention configured.  This CTI RP is set to CFA to Voicemail.UnityCXN receives the call.  Matches the CallHandler with the XXXX extention.  Thi...

Hi,from the documentation for ordering Cisco IP Communicator:"With Cisco Unified Communications Manager 8.0 and later, if Cisco IP Communicator will be used in addition to a Cisco IP Phone, then the end user requires an Adjunct User License."from the...

Hi,I want to know which is the best way to migrate from CM 4.X  to CMBE 6000.This is the situation:- CM 4.x without UCSS anda essential- No Unity in this moment.- 250 Telefonos (200 79xx/50 fax)Desired deployment:- CM 8.6- Unity Connection 8.6- 250 T...

I am trying to make a change to a custom auto attendant script.  I went ot the edit screen and using the dropdown menu selected the .wav file I wanted to use and checked "apply".  But the auto attendant script did not change and callers hear the old ...