Unified Communications Infrastructure

Dear all,We installed several machines with Cisco Unified Personal Communicator 8.5.3 with all features, but experience difficulties with the click-to-call add-in for Outlook 2010 - it's missing.The click-to-call button is visible in every other Offi...

Hi All,Ive been stgruggling with the use of the xfermailbox.aef correct use since the change in 8.6.1.Ive attached the script below. Essentially what im looking to do it xfer all calls directly to a Reception Voicemail Mailbox during business close t...

I work for a community college in which we employ a full time operator and have several people to fill in for breaks and vacations. Having an attendant console is very important. To complicate matters, we need to have more that the corperate director...

Hello, I came across a crazy problem with the Cisco CuciLync (version 8.5.4) plugin and Microsoft Word 2010 (32Bit). I have 5 Word documents (in the .docx file format) at the same time on my computer (with Windows 7 Enterprise Edition 64bit). The Wor...

We are currently in the process of upgrading to CM and UCCX 8.X which all run on the same Linux OS.  I know I can only install the cisco approved updates to these servers.  What I am looking for is any documentation that might be available that expla...

I have installed IPC 7.0.5.0 on my Windows 7 box. I have 7942 series phone it works through. I have purhased a CS50 Plantronics wireless headset to work with both the IPC and my 7942. When I go to use the CS50 I can hear the numbers being dialed then...

Hi.  A recommendation for recording on the BE3000 would be appreciated.Cheers, Jim

Hi,we have CCM 8.1 and we want to interate with CCM 4.1. can you please help out what are the way to Integrate it with CCM 4.1. is it possible ? please provide some document.

Hi,I am using CUPS: 8.5 & CUPC: 8.5.4....From LAN, if i try to login to CUPC  it works fine. But from the WAN locations/branches if i try to login to CUPC it doesn't work. Sometimes it says: unable to contact cup server & soemtimes it goes for ever.....

Hi,I have an ISM module with the wrong image (SRSV instead of normal CUE)I have downloaded "cue-vm-full-k9.SPA.sme.8.6.1.prt1" and I am using the command:service-module isM 0/0 install url ftp://cisco:cisco@10.1.10.1/cue-vm-full-k9.SPA.sme.8.6.1.prt1...

i`m using cisco cucm-BE with mgcp protocol with the gateways,The Music On Hold is configured and work proparly but  i want it to work while the call is been transfered. When someone called form the pstn to the cucm and after he hear the autoattendant...